XTRATUFMen's Camp Fleece Lined Ankle Deck Boot
Product details
Web ID: 257933312 reviewssorted by Newest
Poor quality
Purchased and with in 2 weeks the soles on the bottom started to separate. Luckily the authorized distributor I purchased from accepted the return for a full refund. They said that they have had a lot of returns. The quality of their boots has really gone down hill. They use to last 10-20 years and now you are lucky if they last 6 months. Wishing they would bring back the original quality they were known for.
Customer review from xtratuf.com
Response from xtratuf.com
Hello Mike, thank you for taking the time to share your experience with us. I'm awfully sorry to hear about your disappointment in your most recent pair of boots. We understand the importance of having footwear that keeps you dry and secure while on the go. I'm so happy to hear that our authorized seller was able to warranty the boots for you. If we could do anything else to improve your experience, or if we can assist you in finding a different boot, please let us know!
VERY POOR QUALITY, RUBBER IS CRACED IN 2 YEARS.
These boots were a gift for Christmas 2023 and are dated 09-23. They have had light use around the house and I noticed cracking on both shoes 6 months ago. VERY dissapointing for a shoe that cost this much to have a 2 year life span.
Customer review from xtratuf.com
Response from xtratuf.com
Hello, we appreciate you sharing your feedback with us! We're sorry to hear that your boots haven't met expectations. I see according to our records that a member of our customer care team has reached out to improve your experience - please check your spam folder if you haven't received anything in your main inbox! If there is anything we could do to help or improve your experience, please let us know by calling us at 1-800-848-9452 or emailing us at xtratufcustomersupport@rockybrands.com.