Max & LilyTwin over Twin Staircase Bunk with Trundle
Product details
Web ID: 269207298 reviewssorted by Newest
Good quality materials but the
Good quality materials but the directions were challenging. Wouldn’t be that hard to invest in some easier to read, better illustrated directions.
Customer review from Max & Lily
Do Not Buy Twin/Full w/trundle!! Trash!!!
After 15 months our bunk bed is literally cracking and breaking apart. It's incredibly unstable, so much so that I can shake it and it's literally swaying side to side like there's an earthquake. We tried fixing it with wood glue, and tightening the bolts but it did nothing to add stability. I loved it for the first 6 months. After that everything went downhill. Now there's nothing I can do because we're outside their 1 year warranty. I would NOT ever buy anything from them again. Now I'm stuck needing a new bunk bed after just over a year! Very disappointed and frustrated. Buyer beware.
Customer review from Max & Lily
Response from Max & Lily
We're sorry to hear about your experience. While it's true the item is outside the 1-year warranty, we still want to look into this further and see how we can help. Our team will be reaching out to you via email shortly to follow up and discuss possible next steps.
Pretty color not sturdy
Beautiful bunk bed and color (pecan) but seems loose and not very sturdy.
Customer review from Max & Lily
Wobbly Bunk Bed
This bunk bed is extremely wobbly The wood is great but the bed is wobbly Would love to review with customer care
Customer review from Max & Lily
Response from Max & Lily
We're sorry to hear that you're experiencing issues with the stability of the bunk bed. A representative from our customer care team will be reaching out to you today to assist you. We appreciate your patience and look forward to getting this sorted out.
Very nice beds and
Very nice beds and attractive. There were a couple of damage pieces which they responded to very quickly to replace.
Customer review from Max & Lily
Everything was great and easy or relatively easy to put together until the very last thing I had to do on the trundle bed. The slats did not fit properly on the very first and the last because there was a space on the piece of wood that it lays on the hole that the screws go into aligned right on top of the space. You need to take a look at your instructions. I called and left a message as to what I should do but nobody has called me back. I was able to take each slot off the top in the bottom, turn it around so that the holes were near the top of the wood and not at the bottom of the wood. Fortunately, I had a stapler that I could do that. Everything went together swimmingly. It looks great it’s sturdy. The only downside to bunkbeds is making the bed themselves, a little disappointed that your instructions weren’t proper and that nobody got back to me.
Customer review from Max & Lily
Perfect!
Our girls love their new bed, we are very happy with the quality of the bed, and it looks great in their room!
Customer review from Max & Lily
Love the bed and my
Love the bed and my kids are super excited! That said, assembly would be much easier if all the screw placements had pilot holes. This was especially a problem with the stairs. By the time you get to those final screws for the connection brackets, the positioning was extremely awkward and it was a struggle to get the screws 100% flush with the metal, even using a drill. Final product is very stable and looks great!
Customer review from Max & Lily