Brother P-TouchPTN10 4.7 in. x 7.6 in. x 2.8 in. 2 Lines P-Touch Personal Handheld Label Maker
Product details
Web ID: 2703795518 reviewssorted by Newest
Terrible product and service.
Terrible. I’ve purchased 2 separate Bother label printers. Both broke. One within a month. Couldn’t get it replace. Brother said they would send a replacement and didn’t and never responded again. I’ll never buy another Brither product and I’ll dissuade anyone I know from getting one. Garbage. Cheap garbage.
Customer review from brother-usa.com
5 star product review
Easy to use...very clear labels...easy to get online instructions
Customer review from brother-usa.com
Dont waste your money
Right out of the box, directions unclear how to install the ink cartridge. I've googled and YouTube for tutorials, came up with nothing. contacted Brother and they wanted me to PAY to get help. Worst product ever!
Customer review from brother-usa.com
Response from brother-usa.com
Brother International will never charge our customers to troubleshoot or answer their inquiries. Brother International does not install third-party software or scan customer devices for viruses. The company with whom you spoke was not Brother International but rather a third-party company. Brother International has no connection to any third-party websites or phone numbers. To reach approved Brother agents or our website call 877-Brother (1-877-276-8437) or visit www.brother-usa.com. We appreciate you bringing this critical issue to our attention. We’d like an opportunity to help. Please contact us directly at: https://www.brother-usa.com/support/PTN10
PT- N10
Sockingly disappointed. No Manuel, or instructional pictures, or anywhere to direct you to a link or video. Battery opperated...figure won't last long for lengthy projects. Although compact not egonomic friendly for small hands. However I did give it one star for being compact with LCD function, and another star for easiness to cut and read lcd window without glear because of the angle installed ( Fantastic - Love it). Love your Brand but this one needs to go back to QA and ADD where to find instructions or video ( at the least minimum - its a one liner...how did they miss that?)
Customer review from brother-usa.com
Response from brother-usa.com
Thanks for taking the time to review your experience with the Brother PTN10. We appreciate your feedback. I’m sorry to hear that you are having difficulty accessing the manuals for the Brother PTN10. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please following link to find out more information about the online manual and the instructions to set up the Brother PTN10: Web Link: https://support.brother.com/g/s/es/htmldoc/ptouch/n10/usen/index.html?c=us&lang=en&prod=n10eus Web Link: https://support.brother.com/g/b/faqtop.aspx?c=us&lang=en&prod=n10eus If you still have difficulties, please contact Brother Customer Service at: https://www.brother-usa.com/support/PTN10
Good machine
It works well. The tape had a problem; the backing would not come off easily. All other functions were spot on.
Customer review from brother-usa.com
No manual no 5-star rating
Where is the complete "how to manual" because I cannot figure out how to change the fonts, the size - there's no enter key. And until such information is provided you're lucky to even get two stars.
Customer review from brother-usa.com
Response from brother-usa.com
Thanks for taking the time to review your experience with the Brother PTN10. We appreciate your feedback. Manuals can be found on our website using the following link: https://support.brother.com/g/b/manualtop.aspx?c=us&lang=en&prod=n10eus Steps to change the font can be found on the page below: https://support.brother.com/g/s/es/htmldoc/ptouch/n10/usen/html/GUID-88235B5B-6130-4B83-BF64-ED058750DB98_1.html?c=us&lang=en&prod=n10eus&faqid=faqp00001279_700 If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
No instructions
The machine works well but there are no instructions on how to use it. Since it is new there aren't any videos so I had to watch videos of older versions and figure it out on my own.
Customer review from brother-usa.com
Support sucks I've been trying to find support for The P T 10 label maker I've used your QR code I've researched on My computer And find nothing just give me a phone number and I would make me so Flippin hap
Customer review from brother-usa.com
Response from brother-usa.com
Thank you for your feedback, and we apologize for the frustration you've experienced trying to find support for your Brother PT-10 label maker. I understand how disappointing it is to spend time scanning QR codes and searching online without getting the help you need. Brother Customer Service telephone support is available Monday - Friday from 9 AM to 9 PM Eastern Time, except holidays, at 1-877-Brother (1-877-276-8437).