SURFboard S33 DOCSIS 3.1 Cable Modem

Shipped and sold by Virtual Supply
3.1 (10)
$199.00
6-month financing with Macy's Card. *
OR

Product details

Web ID: 18504900

Your Gigabit home network is ready with the SURFboard S33. A DOCSIS 3.1 cable modem capable of download speeds up to 3.5 Gbps the S33 is the fastest modem in the SURFboard lineup without the premium rental cost. Compatible with Cox, Spectrum, Xfinity and other major U.S. cable internet providers.

  • Product Features

    • DOCSIS 3.1 cable modem best for cable internet speed plans up to 3.5 Gbps.
    • 2 downstream x 2 upstream OFDM DOCSIS 3.1 channels, 32 x 8 DOCSIS 3.0 Modem Channels.
    • One 2.5-Gigabit Ethernet Port and One 1 Gigabit Ethernet Port.
    • Easily setup your modem with the SURFboard Central app.
    • 2 Year Limited Warranty
    • Imported
    • Request warranty information

  • Shipping & Returns

    • This item qualifies for Free Shipping with minimum purchase! exclusions & details
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    • Returns must be mailed back to seller within 30 days of purchase. Exclusions may apply.
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Ratings & Reviews

3.1/5

10 star ratings & reviews

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3 months ago
from Central MA

Super Slow

Xfinity told me to upgrade so I could get 1.2 gig upload. I get 600MB with old device. The S33 was suggested as a compatible device. Got it and my download speed went from 600MB to 90MB. No apparent reason for this. Reinstalled the older device and speeds went back to 600MB immediately.

Customer review from arris.com

6 months ago
from Rochester Hills MI

Angry

This co.gave out personal information to a stranger of a modem I purchased in 2019. The full conversation on how to hook it up. It was stolen from my home. The caller was not me. What kind of company would do that without verification of address, phone, something that would verify who was calling or if it were me. Since I learned of this in January I have been having many or problems with my own modem at my address. This is not acceptable. This isn't the product that's advertised but could not find where to post this!

Customer review from arris.com

1 year ago
from Seattle

Doesnt support Xfinity netgen

Doesn't do the new Xfinity upload speed. No information on if they ever bother to complete compliance testing..maybe it's Xfinity's fault, but who knows because no one acknowledges the issue.

Customer review from arris.com

1 year ago
from Seattle

Not certified for Xfinity Next-Gen network

It'll work up to 1.2gb down, but upload is throttled 35-40gb. Won't work for the next gen network (AKA "10G Network") speeds.

Customer review from arris.com

2 years ago
from Sioux Falls, SD.

Super speed / easy to use

I purchased this when it came out and run gig internet at my home. I use the 2.5 port to a centralized location in my house and a 2.5 capable Asus router and pull blazing speeds. I also use the gig port switched out to multple Xbox Series X systems and One X consoles throughout the house. Amazing product and easy to set up with my service provider!

Recommends this product

Customer review from arris.com

2 years ago
from Battle Ground, Wa.

Perfect

I've had this particular model for 2 years and it's worked flawlessly. I've had no issues and I'm almost at a gig for connect speed, how much more could you want? The previous Surfboard modem, less capable model, from Arris I had for about 5 years again with zero issues.

Recommends this product

Customer review from arris.com

2 years ago
from Houston, TX

Support...

Can't give it one star as it has done a good job...till about a month or so ago. This issue is I have for the last month lost connect at least once or twice a week. ISP says everything is good on there side it is on mine since I bought the modem and to go update the firmware. However I find that Arris does not update their period. So I would recommend staying away from it from that stance. I will also agree with another commenter in that you can only use one of the 2 ports. Very disappointing.

Customer review from arris.com

2 years ago
from Middle Tennessee

Poor info, runs noisy

Got this because internet suddenly went out and previous arris modem was over 8 years old. Only has one indicator light and no instructions on color codes. Also internal fan has very noisy buzz when running.

  • Photo from Tnanteater

Customer review from arris.com