108 reviewssorted by Newest
pancake dispenser is trash
Do not waste your time on the pancake dispenser. The reviews are right and hasn't worked since day one!
Customer review from blackstoneproducts.com
Response from blackstoneproducts.com
We are sorry to hear about that. Those are under warranty for 1 year after the purchase date. If you reach out to us with photos, we can replace it for you.
Broke after one use
Used once and after hand washing the plastic dispensing piece came apart. I didn’t have wash and air dry.
Customer review from blackstoneproducts.com
Home
Great so dar
Customer review from blackstoneproducts.com
Everything but the pancake dispenser
Everything else in this kit is great. I had high hopes for the pancake dispenser, but this morning it failed. The level that opens the bottom separated from the handle
Customer review from blackstoneproducts.com
Response from blackstoneproducts.com
We are sorry to hear that! It sounds like you need a new dispenser. If you send a photo of the separated piece along with your shipping information to support@blackstoneproducts.com, we can help you get it sorted out.
Exciting!
Very unique appliances and very necessary to have!
Recommends this product
Customer review from blackstoneproducts.com
Response from blackstoneproducts.com
Thank you for the review! We hope that you'll be able to have some tasty meals with your unit. We're happy to hear that the assembly process went super easy! Please let us know if you need anything in the future and happy griddling!
Breakfast fun!
Handy! We had a lot of fun making breakfast on our electric griddle!
Recommends this product
Customer review from blackstoneproducts.com
Response from blackstoneproducts.com
Thank you for the review! We hope that you'll be able to have some tasty meals with your unit. We're happy to hear that the assembly process went super easy! Please let us know if you need anything in the future and happy griddling!
Gift for Christmas
Given as gift. My son seemed to like it very much.
Recommends this product
Customer review from blackstoneproducts.com
Bad batter dispenser
I have had two of the batter dispensers. They are evidently poorly designed. The metal spring is too powerful for the plastic handle. Neither one has lasted more than two weeks. I love my griddle but the dispenser is no good.
Customer review from blackstoneproducts.com
Response from blackstoneproducts.com
Thank you for leaving us a review! We are sorry to hear that. One of our support agents has reached out to you via email so we can get this resolved for you. We look forward to your reply!