BrotherDS940DW DS-940DW 600 DPI Optical Resolution Duplex Compact Mobile Document Scanner
Shipped and sold by Essendant Co
$254.08
Color:No Color
Offers & perks
$20 Star Money per $100
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6-month financing with Macy's Card.
Product details
Web ID: 2616630942 reviews
Lisa
10 months ago from Willamina, OR
Nice basic scanner
I bought this as a backup portable scanner in case my larger scanner didn't work as expected. I tested it at home and it works great. It's also good if I need to scan just a page here and there and don't want to use the Adobe scan app on my phone.
Customer review from brother-usa.com
Ed G
11 months ago from Minnesota
Not worth it
I enjoy the small footprint but the power cord is touchy as well as the actual operation of this scanner. I found myself very frustrated with the paper port feeding mechanism also. If there is a true need for this you can make it work but you shouldn't have to work so hard at scanning anything.
Customer review from brother-usa.com
External reviewer
1 year agoLove it
Love the portability, fits in the backpack nicely, very easy to use.
Customer review from brother-usa.com
Pastmac
1 year ago from Springfield, Missouri
The 940 has problems taking the paper to scan
We have used these portable scanners for years, here and in Italy. The model we used the most was theDS 620. Three of those are 8-10 years old and still working. But they are old enough they are no longer supported on the newer Mac OS systems. So we purchased this 940 model. For the most part it is very similar. The only problem with it is it tends to be very finicky grabbing the paper. It can often take several attempts to get the paper to grab and then be taken in a scan run. The kind of paper does not seem to matter. The 620’s never cared and took the paper the first try.
Customer review from brother-usa.com
Mpdi
1 year agoThe worst scanner
The worst scanner. It does not work with iPhone 14 or iPhone 15 pro max. The battery does not last at all and extremely expensive so that it does not work wirelessly. I spent my money
Customer review from brother-usa.com
Response from brother-usa.com
Brother Customer Service1 year ago
We understand you're experiencing issues with your Brother DS940DW machine not working properly. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Paul U
1 year ago from New York
get to know b4 you buy
Although I love the end result ,, the instructions on using the machine are lacking ,, no instructions , I read other reviews online to find out how to start this thing.. I guess I have to go online and get the instructions. I still done know how to turn the 2 sided scan on and off ,, and the software ? well ,, there's Brother Iprint ,, ok, but then there's this sep[erate way you can use it without that software ,,HUH !! and I'm not a novice tag this stuff,,, and what's with that flap ? it sticks up and doesn't go down so when you have a stiff piece you want to scan,, you can't ,,, the worst design I ever saw ,, at least make it go flat..as Isaid ,, once I get to know this machine .. I'll probably love it ,, but the learning curve is way to much Paul
Customer review from brother-usa.com
Response from brother-usa.com
Brother Customer Service1 year ago
Thanks for taking the time to review your experience with the Brother DS940DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
grahampc
1 year agoterrible, terrible machine
The software is beyond flaky -- it's just infuriating. I have extensive technical experience and it took me two hours to set this thing up. Some things just don't work as promised -- push scanning, for example, is a non-starter. The WiFi indicator blinks even when WiFi is connected. The software is 2004 standard, with unhelpful buttons like "Machine Settings" and "Machine Scan Settings" right next to each other. Need I go on? Browse the incomprehensible Brother Web site for a while. It's a mishmash of outdated, wrong, and bizarrely wrong information. This seems like a capable machine, but it's paired with truly terrible software.
Customer review from brother-usa.com
Response from brother-usa.com
Brother Customer Service1 year ago
Thanks for taking the time to review your experience with the Brother DS940DW. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/DS940DW
Not recommend
I just bought it and it doesn't hold charge. No trouble shooting has worked.
Customer review from brother-usa.com
Response from brother-usa.com
I’m sorry to hear that your Brother DS940DW is not holding the battery charge. If you’ll give us another chance, we’d like to make things right. Here is an FAQ that may help: https://help.brother-usa.com/app/answers/detail/a_id/171594 If you are still having difficulty Please contact us directly at: https://www.brother-usa.com/support