Flower Fountain,StainlessSteel Top
Product details
Web ID: 24877627Ratings & Reviews
3 customer images
Not really hygenic
Not as hygienic as seems. Moving plastic parts attached to metal cannot be removed and are loose enough to collect dirt and bacteria underneath. The plastic parts spin but don’t provide access to really get clean. To see what gunk is hiding hold the metal collar upside down under warm higher pressure water on the plastic then turn over and look around the opening to see how much junk comes out. It’s disgusting. I’m going back to the all plastic one. FYI I clean the fountain daily with warm soapy water.
Customer review from CATIT(R)
Response from CATIT(R)
We apologize for any inconvenience you experienced with our product, Jeanine. Please reach out to our customer service team for assistance with this.
Love it and so does
Love it and so does the kitty! Easy to assemble and clean. Great quality
Customer review from CATIT(R)
The Best Fountain Ever!
This fountain is FANTASTIC! I love the stainless steel as it is so easy to clean and super sanitary, please don't stop making this! My siberians will not drink from anything else PLUS my cats can't meddle with it! The mini one I also bought they could basically take apart. Get this fountain if you are undecided!
Customer review from CATIT(R)
Good product, hard to clean
This fountain is a pretty cool idea. My cat loves it, and the running water is a pleasant background noise. It runs well as long as you take care of it and looks good. I like that it gives a natural little waterfall effect for my cat to drink from. What a wonderful, thoughtful little idea. The frustrating part is in the design, particularly when you go to clean it. Once every 30 days I give it a thorough clean with soap and pipecleaners and change the filter as directed. Once a week I rinse it and change the water. The frustrating bit is in the motor. In order to really clean it, three pieces need to come off/out, and they are really tricky. The first panel/plastic grate I can sometimes only remove with a bread knife if my fingernails are too soft from cleaning the rest of it already. It also has a mysterious moving part not mentioned in the instructions or any of the videos I looked up, which slides over the water intake for some reason, ostensibly to restrict water flow, though I don't know why you would want this and it's never explained. I leave it open because I assume that's the thing to do but if I had any less practical knowledge I might have closed it and I don't know. . . assumed the fountain was broken or something when the flow went way down. The next piece is even trickier; it is a round bit that covers the little motor and definitely requires a tool to remove. It is obstinate and goes flying once I remove it, often with a little bloodshed (my thumb is bleeding as I write this), and one time a piece of the plastic also cracked off due to the awkward way it seals and refuses to easily come out unless you lever it carefully out on all 3 sides with the plastic tabs evenly. If you look at the piece I'm talking about, you'll see what I mean. The last piece is just annoying. It is a small magnetized plastic motor that *almost* comes out easily if I pinch it just right, but then the magnet grabs it back. If after ten or so attempts I fail to remove it, this piece necessitates that I go fetch my needlenose pliers. All 3 pieces also go flying once removed, since they are so small and stubborn. I have to cover my garborator as I disassemble this thing over the sink lest I end up on an impromptu plumbing adventure. Keeping in mind that all 3 of these pieces must be removed to wash the motor thoroughly, and that these are ideally meant to be removed *weekly* I don't understand why they are designed like this. Committing to disassembling and washing a fountain weekly/monthly is already a big enough committment without all of the extra effort. It definitely has me on the fence as to whether all of this is worth it. If I were to have a do-over, I probably wouldn't get it in the first place. The only reason I keep at it is because my cat acts as though I've betrayed her family line if I take the catit fountain away for more than a day for cleaning.
Customer review from CATIT(R)
Response from CATIT(R)
Hi Amber, we understand cleaning the pump can be cumbersome at times and we thank you for your detailed review. We have a little cleaning kit that helps make this process more efficient. It’s available on Catit.ca and suitable for all models of pump (sku #44020). For tips on the most efficient way to clean the pump check out this step-by-step video, you can paste this URL into your browser: https://www.catit.com/spotlight/catit-flower-fountain-cleaning-guide/
Great for hard water
The plastic piece did not work well with the hard water so this is a great upgrade.
Customer review from CATIT(R)
Replacement parts needed
My pump stopped working for this fountain and I can't find anywhere to purchase a replacement
Customer review from CATIT(R)
Response from CATIT(R)
Hi Sheila, thanks for your comment! You can find the replacement pump for the Catit Stainless Steel Flower Fountain at this link: https://catit.ca/products/replacement-catit-drinking-fountain-usb-pump-with-led-nightlight-and-electrical-cord. If it’s easier, you can also search for it using the product ID: 50038. Please don’t hesitate to reach out if you have any other questions — we’re happy to help!
Not impressed
Kind of disappointed with the quality. Basically it is the same built of the plastic version that I had. But much more expensive with a LED light and a stainless steel top. Not worth the money.
Customer review from CATIT(R)
Response from CATIT(R)
Dear Olivia, thank you for sharing your feedback. We strive for excellence and will take your comments into consideration for future improvements. We hope to have the opportunity to better serve you in the future.
Overflows regularly, though cats love it
We (and the cats) initially loved this fountain. However, it has taken to unpredictably overflowing out onto the floor. We've tried the correct alignment, offsetting the alignment a bit to try and help drainage, keeping water levels low or high, etc, and it keeps happening. The drainage overflow hole is too small and having unpredictable pools of water pour out of the tray and soaking the floor is too much. Our smaller catit fountain has never had this issue. It has lasted long enough we will likely be replacing the pump soon!
Customer review from CATIT(R)
Response from CATIT(R)
Hi Mary, we are sorry you are having issue with your new fountain. The Flower Fountain should never overflow, can you send us a short video or photo to our Customer Service Team at customer.service@rchagen.com, they will be happy to help you trouble shoot this issue.