Pixi Smart Fountain, Stainless Top
Product details
Web ID: 2406842227 reviews
Save your money for something better.
I’ve had cart fountains for years. I like the design and have never had issues. Decided to upgrade to this for the steel bowl and to be able to see when the fountain is empty. First off, for this price, I assumed it would have a magnetic base or at least an easier way to clean it without having to drag the cord with it. No way to take the exposed cord out either without taking the pump apart. All their competitors have magnetic bases for ease and they’re cheaper too. Second, the fountain is incredibly inaccurate. It doesn’t tell me if the water refilled and hasn’t aside form maybe two times since I’ve gotten it. Thank god I’ve always checked anyway otherwise my cats would be out of water and I would be none the wiser. Also, as of late, the filter and pump clean resets on the app will reset the the indicators, but now they just stay at 100%. They’ve been that way for over two weeks now. Very disappoint in this product, especially since I’ve loved every other product from them. Save your money for something else because this fountain ain’t it. I give it an average review because the fountain itself is nice and the pump works fine.
Customer review from CATIT(R)
Unhappy customer
Three different Catit fountains were missing parts. Please ashe reach out to me so I can receive the part it needs to function.
Customer review from CATIT(R)
Response from CATIT(R)
Hi Maureen, we apologize for the inconvenience you experienced with your Catit fountains. We do see that you are in contact with a representative and they have confirmed all the parts are there. Please reach back out for any further assistance!
Bad and unnecessary pump redesign
Small change in motor design Pump impeller spindle has been unnecessary shortened causing it to only support the impeller on one end instead of both ends like the earlier pumps Causing shortened motor life & noise which necessitates early avoidable replacement of a proprietary OEM pump
Customer review from CATIT(R)
CATIT PIXI WATER FOUNTAIN
My 3 cats Oliver, Ghee-Ghee, & Tikki love this fountain. I have purchased several water fountains in the past and my pick of all of the. Is the Catit Pixie! I brought a beautiful Maine Coon Kitty, (Tikki) into our family. Due to their love for water this fountain works for me. Even though she makes big messes,,I like the top bc it limits her to get inside the bowl often turning other bowls over. I add a few ice cubes in the water during tge hot summer months and they love it even more! The filter is on the op below the water top, and when cleaning the pump its easy. Over the years I have purchased replacement pumps and no issues. I highly recommend their water fountain. The best there is. Thank you very much.
Customer review from CATIT(R)
do not recommand
Broke in less than 1 year. The fountain was deconected from the application and cannot be paired with it since. It was the only feature justifying the high price and its not working anymore. Less than 1 year later the pomp broke.
Customer review from CATIT(R)
So awesome!!
Boy, do our cats love the running water thing…so this product is just great for us! No more turning on bathroom faucets for their pleasure! Love how big the bowl is…it lasts for such a long time and stays really clean! Thanks for a great product that our kitties love and that makes our life easier!
Customer review from CATIT(R)
would not recommend
The light blue light that is supposed to stay on and show you the water level stopped working not even 3 months into having the fountain. Have cleaned how I’m supposed to and the pump will stop working but you can still hear it on. This was a very expensive fountain and shouldn’t have to deal with these flaws. Very upset as my three cats were starting to love it.
Customer review from CATIT(R)
Response from CATIT(R)
Hello Chantal, we are truly sorry to hear about your experience with our fountain. We are sorry to hear about the problem that you are experiencing. Have you removed the impeller from the motor unit to check the well area and make sure there isn't any debris that could be causing the impeller to not spin correctly? If there is debris or slime in the well area, the magnetic impeller cannot make a connection to the motor unit and will prevent it from spinning. If you have not done so, please remove the impeller from the motor and rinse it off. Clean out inside the motor with a small brush or Q-Tip, then rinse out the motor unit as well. Place the impeller back in the motor and plug it in briefly to ensure the impeller is spinning before re-assembling the unit. Please refer to the videos at the following links: Catit Pixi Fountain: https://youtu.be/TFKLtylo828
Disappointed
I loved my Catit, even told many friends about it. After less than 2 months, it quit working. I had checked it every day and added water when needed (often, my ragdoll drinks a lot!) So disappointed!
Customer review from CATIT(R)
Response from CATIT(R)
Hello Deb, we're sorry to hear about your experience with the smart fountain. Have you removed the impeller from the motor unit to check the well area and make sure there isn't any debris that could be causing the impeller to not spin correctly? If there is debris or slime in the well area, the magnetic impeller cannot make a connection to the motor unit and will prevent it from spinning. If you have not done so, please remove the impeller from the motor and rinse it off. Clean out inside the motor with a small brush or Q-Tip, then rinse out the motor unit as well. Place the impeller back in the motor and plug it in briefly to ensure the impeller is spinning before re-assembling the unit. Please refer to the videos at the following links: Catit Pixi Fountain: https://youtu.be/TFKLtylo828