Cuisinart26 lbs. Compact Bullet Ice Cube Maker IMC-2
Product details
Web ID: 19014821Poor quality
Zero stars if I could. In the past year I have had three of these miserable appliances. They were replaced under warranty. The last one I got is probably 6 months old and has had the same problem as the others. It stops mid cycle and the add water light flashes, even though the tank is more than half full of water. The cooling unit kicks in but the water refuses to pump. I am so upset. No more Cuisinart. Shopping now for another brand.
Customer review from cuisinart.com
Original purchase and replacement broke
This ice machine broke within the first year. Cuisnart sent a replacement which broke within a few months.
Response from Macy's
We’re very sorry to hear about the repeated issues with your ice machine. This is not the experience we want for our customers, and our Consumer Assistance Center can review your case to explore repair, replacement, or alternative solutions. We appreciate your feedback, which will also be shared with our product team to help improve durability. Please contact us at 1-800-726-0190, ticket #8900521386, so we can assist further.
Excellent Ice
Excellent product, works great. Two size options bullet ice.
Recommends this product
Customer review from cuisinart.com
Good Compact Ice Maker
I have tried 2 other compact ice makers and ended up returning them. I decided to try this one and ended up keeping it. Makes a decent amount of ice, easy to maintain and fits nicely on my counter.
Customer review from cuisinart.com
High failure rate
I am on my second machine and both have broken in leas than 6 months. It says add water while filled with water and no amount of cleaning or resetting resolves it.
Customer review from cuisinart.com
Response from cuisinart.com
Hello- We are so sorry to hear about the trouble you've had with your Ice Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900366997. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Short life span
This is the second ice maker that broke in a year. It works fine except after a few months it will not fill and gives me an Add Water message. I tried cleaning, unplugging and waiting, draining and refilling. Same error as the first machine I had. Very disappointed in Cuisinart. This is the second machine I will be hauling to the landfill.
Customer review from cuisinart.com
Response from cuisinart.com
Hello- We are so sorry to hear about the trouble you've had with your Ice Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900358288. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
really wanted some nice ice
was much larger than I expected. very heavy. sent back.
Bullet Ice Cube Maker
Very good. Quick and useful. Only issue is that with the big cubes. They tend to melt before the next batch is made and then you just end up with small cubes. So just use the small cube function. Overall very satisfied with the product.
Recommends this product
Customer review from cuisinart.com