Carafe Problem
A portion of the black plastic carafe handle broke off - never dropped or otherwise mishandled. No replacement carafe available. Coffee maker purchased slightly more than just one year ago. Makes good coffee but the lack of a quality carafe and/or a replacement part is a disappointment.
Customer review from cuisinart.com
Response from cuisinart.com
We’re sorry to hear about the issue with your carafe and appreciate you sharing your feedback. Although your unit is out of warranty, there are plenty of replacement options available for purchase on our website that may fit your needs. We’d be happy to help identify the correct part so you can continue enjoying your coffee maker.
Pure Precision 8 Cup
After a couple weeks of fine tuning the amount of grounds for the perfect cup of coffee for me personally, I am absolutely delighted with the PurePrecision 8 Cup Pour-Over Coffee Brewer. To me, it makes the best tasting coffee with the freshly ground beans and by also using the metal filter sitting inside a non-chlorine bleached paper filter. Every morning, I look forward to the wonderful smell of freshly brewed coffee followed by the superb taste when gsipped. Outstanding!!! Simply outstanding!!!
Recommends this product
Customer review from cuisinart.com
Good coffee. Terrible carafe
Awesome coffee maker but the carafe is terrible and Cuisinart doesn’t sell a replacement!
Customer review from cuisinart.com
Response from cuisinart.com
We’re glad you’re enjoying the coffee maker itself and appreciate your feedback. We understand your concern about the carafe and apologize for any inconvenience. For questions or assistance, our Customer Support team is available at 1-800-726-0190.
At last
I tried other coffee makers and sent them back because they had to many parts take take off and put on before making a pot of coffee, others had coffee all over the counter just trying to pour a cup. I found this model and it was simple to use and it makes a great cup of coffee. I only wish it was a 10 cup instead of 8 but I can live with that. I’ve seen negative reviews about the glass carafe but I haven’t had any issues. Good job Cuisinart.
Customer review from cuisinart.com
Good coffeemaker
I had this same coffeemaker for 3yrs and loved it. Unfortunately, I broke the coffee pot and couldn’t get a replacement. I debated getting an entirely different coffeemaker. I finally went with this one again and it does make excellent coffee. The basket doesn’t fit as well as it did in the old one. The computer screen was glitching when I first turned it on. But I tapped on it and it started working just fine. So I kept it.
Customer review from cuisinart.com
No replacement carafes ??!!
I'm replacing this three+ year old coffee maker which was working perfectly until I unfortunately broke the carafe. I ordered a new one, only to discover that replacement carafes are no longer stocked. Thus I'm not willing to risk using my new purchase. I will return it as soon as it arrives and instead order a Bonavita model. Very disappointed in Cuisinart.
Customer review from cuisinart.com
Response from cuisinart.com
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Your comments are important to us, and we’ll use them to help improve our products and services in the future. Thank you for letting us know.
Great value
Nice compact and easy to use coffee maker. Excellent value.
Recommends this product
Customer review from cuisinart.com
Carafe is falling apart and cannot be replaced
I researched pour-over coffee makers and splurged on this one 2 years ago. I have just noticed that the handle on the carafe is cracked and probably not going to last much longer. Apparently, there is no replacement carafe offered. I have used Cuisnart for decades, and this is the first time I have been disappointed.
Customer review from cuisinart.com
Response from cuisinart.com
We’re sorry to hear about the issue with the carafe handle and the inconvenience this has caused, especially after your many years of using Cuisinart products. We truly appreciate you taking the time to share your experience. If you have any other issues please reach out to our teams at 1-800-726-0190.