Deja Counter Stool, Quick Ship
Product details
Web ID: 2617212Ratings & Reviews
4 customer images
Poor return policy
The holes to assemble were not aligned correctly. The stool itself seems decent but very difficult to assemble. I tried to return at the store but they said it could not be returned at the store although I had a return barcode in my receipt. I called the number to make the return - they said I would receive an email from UPS in 1-3 days. I called back after 3 days and was told that somehow the return had not gone to UPS so they initiated another return. Now I am to track the tracking # to figure out when UPS will come pick up. I was told I will be credited within 10 days after Macys receives the stool back but less the shipping costs. Macys makes it too difficult to return defective furniture bought online so beware!
Response from Macy's
Dear Customer,
Thank you for taking the time to share your experience. We’re very sorry for the frustration caused by the misaligned assembly holes, the challenging assembly process, and the difficulties you encountered with the return and pickup coordination.
We understand how disappointing it can be to receive a defective item and then face complications when trying to return it. Please rest assured that once the item is picked up and received, your refund will be processed in line with our return policy. We apologize again for the inconvenience and appreciate your patience throughout the process.
Pretty but hard to assemble
I was so excited to get this chair it came in a huge packaging. It came with the instructions and I tried to follow them but something was not right and I couldn’t finish assembling the chair. It looked very comfortable and the material was ok. I just wished it would have been easier to assemble.
Customer review from influenster.com
Response from influenster.com
Thank you for your feedback! We’re so glad you were excited about our counter stool—it’s designed to bring both style and comfort to your space. The high-density foam cushioning ensures a cozy and supportive seating experience, while the elegant button-tufted back and rich espresso-finished solid wood legs add a timeless, sophisticated touch. We understand that assembly should be as easy as possible, and we appreciate your patience! This stool does require some setup, but it includes detailed instructions and all the necessary tools to help with the process. If you need any assistance, we’d be happy to help! We truly appreciate you choosing our product and hope you enjoy the refined charm, durability, and comfort it brings to your home.
Decent chair.
If you want a chair that is very appealing but also extremely hard to put together, this is the chair for you. It's very comfortable and a great size; however, I will not be buying more due to the fact none of the bolts fit correctly, which made it difficult to put together.
Customer review from influenster.com
Response from influenster.com
Thank you for sharing your thoughts on our counter stool! We’re delighted that you find the stool comfortable and appreciate its beautiful design. With its chic dimensions of 19.5"W x 24.25"D x 40"H, this counter stool is thoughtfully crafted to elevate your space while offering maximum comfort. The high-density foam, elegant button-tufted back, and sophisticated tan upholstery are paired with an espresso wood finish on the solid wood legs to create a truly refined and timeless look. We understand that assembly can sometimes take extra effort, but we believe the detailed instructions and tools could help you through the process. Your feedback is important to us, and we’ll share it with our team as we continuously strive to enhance the experience of our customers. If you have any further questions or need assistance, please don’t hesitate to reach out—we’re here to help
Worst product
I received 2 bar stools, one I put together very well. The second one was not even built correctly. The holes to put the screws in were not drilled all the way through so it was impossible to even put the stool together.