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430 reviews
Raul
4 days agoSmall hard surface cleaner head
This is the fifth Dyson vac we've owned. There appears to be false advertising with this model. While they say the cleaning head is over 12 inches, that only applies to the carpet head. the hard surface head is only 9 inches. This is not mentioned. We really wanted a large hard surface cleaner.
Customer review from Dyson
garyjm
17 days agofrom Tijeras, New Mexico
Love My Dysons
Love the new Dyson Gen5outsize. Best performance yet
Recommends this product
Customer review from Dyson
Response from Dyson
Dyson Customer Service18 days ago
Hello, thank you for sharing your feedback. We are delighted to hear that the Dyson Gen5outsize is delivering outstanding performance and meeting your expectations as our most advanced cordless vacuum yet. At Dyson, our goal is to design machines that combine powerful cleaning with the latest technology and user-friendly features, so your experience truly reinforces our commitment. If you have any questions or need support in the future, our chat and voice support teams are always here to help. Thank you again for your feedback.
Nono
20 days agoCleans great, easy to change attachments, easy to dump dust/dirt from cavity, light weight, all good.
Customer review from Dyson
Response from Dyson
Dyson Customer Service20 days ago
Hi, thank you for sharing your feedback! We’re so pleased to hear your machine is cleaning well for you and that you find the attachments and dust bin easy to use. It’s great to know the lightweight design is a help, too. If you ever have any questions or need support, we’re here for you. Thanks again for letting us know how things are going!
connie2
21 days agofrom Sun City West AZ
Except the battery
love this dyson. the only drawback is the weight. the oversized battery is probably larger than necessary and it makes it heavy. My thumb starts to go numb after a few minutes. But I do love absolutely everything about this vacuum otherwise.
Customer review from Dyson
Response from Dyson
Dyson Customer Service21 days ago
Hi, thank you so much for sharing your honest feedback with us. We’re glad to hear you’re enjoying your Dyson vacuum overall and truly appreciate your input about the weight and battery size. Your comments are valuable, and we’ll make sure to share them with our team as we’re always looking to improve. If you have any questions or need further support, please let us know—we’re here to help.
Happy User
25 days agofrom New Zealand
Love my Dyson
My previous one fell and broke. Had to replace it with a Dyson again as I loved it. The replacement did not come with as many attachments than my previous one and the previous one's attachments does not fit on the new one. Love the fact that you don't have to hold the power button while cleaning.
Recommends this product
Customer review from Dyson
Response from Dyson
Dyson Customer Service25 days ago
Thank you for your review! We’re glad to hear you’re enjoying the convenience of the power button feature and your continued trust in Dyson!
SuMa
25 days agoEasier and stronger vacuuming
Lots more suction power than my Dyson V12. I love using it for floors, and the smaller for dusting and tinier places. I also have a Dyson Ball canister. I got the cordless Gen5 to have less physical pain (fibromyalgia) from pulling the canister around. I am very happy I can now vacuum more often with less pain!
Customer review from Dyson
Response from Dyson
Dyson Customer Service25 days ago
It’s wonderful to hear you’re enjoying stronger suction and more comfortable cleaning with your Gen5. Designing machines that make daily tasks easier, especially for anyone managing pain, is exactly what we aim for. Your feedback about moving from a canister to a cordless really resonates. If there’s anything else we can do to support your cleaning routine, just let us know. We’re always listening.
Tigger
25 days agoVery pleased
It is a powerful vacuum that works well with many useful attachments
Customer review from Dyson
Response from Dyson
Dyson Customer Service26 days ago
Thank you for your review! We’re glad to hear you’re enjoying the vacuum’s powerful performance and versatile attachments. Your feedback motivates us to keep delivering innovative solutions for your cleaning needs.
Very Good Vacuum Cleaner
I've had this vacuum for about a month and used it twice. I love the performance of the vacuum cleaner, but I think the hard surface attachment should have been the same size as the carpet attachment, though you can use the carpet attachment for hard surfaces too. Having two batteries is a great plus. Thanks Dyson!
Customer review from Dyson
Response from Dyson
It’s rewarding to hear how much you value the performance and versatility of your new vacuum. We fully agree that having two batteries makes a noticeable difference for bigger jobs or quick switch-overs. Your comment on the attachment sizes is especially helpful, since efficiency across all surfaces leads to a smoother cleaning experience. Thanks for passing along your perspective. We’re always listening.