Gen5outsize Cordless Vacuum
Product details
Web ID: 16917319Ratings & Reviews
250 customer images
Very happy with my Gen5 Detect Absolute vacuum
I bought a Dyson SV23 Gen5 Detect Absolute during the Black Friday sales, bundled with a detail cleaning kit, at well below 50% of the combined recommended retail price. At that price, it was a bargain - a premium stick vacuum at the usual cost of an average machine. I've been very impressed with its suction power and performance, especially on carpet. Upgrading from a 15½ year old Dyson DC23 canister model (which still works fine but just doesn't match the performance of modern cordless models). I'm also very happy with its manoeuvrability, even though it's one of the heavier stick vacuums out there. My only criticism is the poorly designed mechanism used to clip the mounting bracket of the wall dock into its backing plate - it goes on just fine, but if you ever need to remove the dock (eg. moving it to different room or another home) it takes way too much force to push the plastic tangs back over the plastic lugs. All of this is completely inaccessible after you have mounted the dock onto the wall. I read about this problem on the web before purchase, so I was able to fix the problem by filing 1 or 2 mm of plastic off each of the two lugs before mounting the dock. This shouldn't be necessary when you purchase a premium vac.
Recommends this product
Customer review from Dyson
Overall very happy
Have been using our Gen5 for a couple of months. We did a fair amount of research before we made our purchase. Performance wise it is fantastic, manoeuvrability is also exceptional. The battery life is about 30 minutes but it does take at least 3 hours to fully recharge which is not really a problem. It is very easy to empty and overall we are very happy with our choice. The only comment I would make is that we find it a bit heavy when vacuuming carpet and when we use an attachment, it is heavy to hold. I should add this did not come as a surprise as we knew this when testing the machine at the retailer, and we still bought it because of the superior performance compared to it's competitors.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for your review! We’re delighted to hear you’re enjoying the Gen5’s exceptional performance and ease of use. Your thoughtful feedback on weight and battery life is greatly appreciated and helps us continue to innovate for an even better experience. We hope it continues to deliver great results for years to come.
Doesn’t knock my socks off for the price
When I ordered this vacuum I thought I ordered the v15? I don’t understand how I made a mistake but this one came and I used it. The positive is I love the light to see the dust you don’t otherwise see, scary…lol It’s pretty light, no button to hold while I vacuum everywhere. And as I have arthritis essential for me. Looks nice not that that’s a selling point to me, but it never hurts, it leaves my carpets with ice lines lol Negative… expensive, you have to change heads from hard floor to carpets, and that is hard as my fingers are twisting and it’s not easy for me. It doesn’t sterilise like the V15 which was what I wanted… Overall if I was going to buy again, I wouldn’t go with this model. That’s me personally..
Customer review from Dyson
Response from Dyson
Thank you for sharing your thoughts on the Dyson Gen5detect Absolute (Iron/Purple). We are pleased to hear you found the vacuum light and easy to use, especially with features such as the dust illumination and trigger-free design. We are sorry to learn that changing the cleaner heads has been difficult and that the model did not meet your expectations compared with the V15. If you would like further support or guidance, please do get in touch with our team via the "Contact Us" page so we can help.
A difference you can see
We bought this in the Black Friday sales. The light is both helpful and disturbing at the same time - good to see the difference the vacuum makes. Prefer the option of a ‘trigger’ power button as enables you to vacuum one handed. Sometimes it still pushes items around the floor rather than vacuuming.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your thoughts. We appreciate your feedback on the helpfulness of the light and your preference for a trigger-style power button. We also note your comment about items sometimes being pushed rather than vacuumed. If you’d like further assistance or tips, please reach out to us via our support page: http://ms.spr.ly/6423tUVaH.
Satisfactory
I bought this a few days ago and it’s not as powerful as I had thought and read. Hair on the carpet don’t get picked up. Also it doesn’t run on silk carpets and gets stuck. Hardwood floors are easy to clean.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We understand your concern about the machine not being as powerful as expected and getting stuck on silk carpets, as well as your note that hardwood floors are easy to clean. Please reach out to us through our support page for further assistance: http://ms.spr.ly/6423tUuhz.
Best vacuum cleaner I have ever owned!
This is an excellent vacuum cleaner!! Do not have any doubts about purchasing it because it is brilliant! Completely and utterly recommend 100%.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for your review! We’re thrilled to hear this is the best vacuum cleaner you’ve ever owned and that it’s delivering such excellent performance. Your strong recommendation means a lot to us!
I am getting use to using the different tools
I love the convinence of the wand/brush inside for cleaning the couch , and I never realized all that accumalates all the floors, that light is awesome.
Customer review from Dyson
NEW TOY
VERY EFFICIENT AND VERSATILE.......................
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for your review. We’re thrilled to hear you find the product efficient and versatile—it’s designed to deliver exactly that! Your feedback motivates us to keep innovating and providing the best experience possible.