TP01 Pure Cool Air Purifier
Product details
Web ID: 8124930Great for families with little ones!
We have had this fan for over a year now and absolutely love it! We run it almost 24/7 all summer and with regular filter changes it has given us 0 problems. It’s also FANTASTIC for families with mobile little kids, we have a mobile baby and toddler and with the design we do not worry about fingers or hair getting hurt. Would buy again.
Recommends this product
Customer review from Dyson
Dyson Pure Cool™ TP01 purifying fan
DO NOT BUY IF YOU DON’T WANT ANY HASSLE IN YOUR LIFE. Bought this fan 05/26 with high expectations because it’s summer and thought about having something that will purify and cool the air at the same time. First week of having it, we noticed that it does not really cool the air that much even at max, but still wanted to give it a shot for the purifying part. I would wake up with heavy tightness in my chest on the first week. It got worse 06/09 that I had to go to the ER due to tightness on my chest. Went back to the ER on 06/13 due to same complaints and doctor was asking what changed the past few weeks in our home that has caused me to go back to the ER with the same reason. I only thought about this fan that we have been consistently using the past few weeks before the incidents. Fast forward, we stopped using the fan and everything went back to normal. No more chest tightness. My husband’s dry skin and itching went away too. We returned the fan, but was terribly disappointed of the inconvenience that it has caused to my little family. Talked to Dyson and was told that someone will get back to me within 24 hours, but no one really reached back. I had to follow up for an update. They keep claiming that their products don’t release any harmful substances and implying that our home has molds/bacteria. We just had our home inspected for molds 6 months ago and was not having any sensitivity before we purchased this fan and we have a clean home. And the reason why I purchased the fan is that it was claimed to purify the air, but did the opposite to us.
Customer review from Dyson
Response from Dyson
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon. Best wishes, Teanna Dyson Expert
I have had this type of fan for 10 years.
I bought this fan when it was pretty much the only being made by Dyson and I have loved it since the first day I received it. I can honestly say I don't know how this fan can get a bad review. It creates more air flow than any fan I have ever used. It does a double job of purifying!!!
Customer review from Dyson
Another outstanding Dyson product
I own a total of 9 Dyson products, anywhere from hair care to air purification and heating plus floor care and I have had only ONE problem with with one of said products (V11 torque drive) the battery; it was kaput in six months. Dyson warrantied the entire cleaner head without question. Every other device I have has performed flawlessly. Now, I will mention the caveat, I METICULOUSLY clean and replace (not wash) filters regularly (on floor care products). Air care and my wife's hair care products I clean monthly with light compressed air and replace filters BEFORE the scheduled time. It's expensive I KNOW, but these are high performance machines that must be serviced often to guarantee optimal strength, durability and output. Machines are made by man and are inherently going to fail; do yourself a favor and ensure the products you purchase last a long time by due diligence of maintenance.
Recommends this product
Customer review from Dyson
WORTH IT
Just got mine for Christmas and we already LOVE IT!! We live in an old building with heavy dust and other allergens. We are so excited to feel the difference!!
Recommends this product
Customer review from Dyson
Major sound issue
I’ve loved Dyson products as I have terrible asthma & allergies (and many of their vacuum and air cleaner products are AAFA certified). But I should have listened to previous reviews about the high-pitch sound. I think I figured maybe some people were overly sensitive and want a silent fan. I like to sleep with white noise so I didn’t care about sound, or so I thought… I’ve had this unit for a few months and over time it’s gotten more clearly squeaky (or maybe I can’t ignore it as well over time). It only reads at around 56db (compared to 32db when off at night in bed) but db doesn’t account for the frequency (how low or high-pitched). It seems when they tested the unit they just have technology measuring the db and other stats but no humans spent time around the machine to listen to the maddening screech (do they not use their own products in office?) The sound of the screech changes slightly when I turn the fan speed up or down but sadly even at max the fan sound can’t drown out the screech and at lowest it still is obnoxious and constant. When I turn off and on again for a minute or two it sometimes will be without the high pitch sound but It’ll start right back up again. I recommend only getting this product if you do NOT intend to be around it when on. Otherwise I do not recommend, it honestly is a horrible pitch to listen to. And even if you think you can you aren’t bothered by high pitch sounds, think of your pets if you have them, with their extra sensitive hearing. While other aspects of the fan (remote, speed, quality of filtering, etc) are decent for me, they don’t outweigh the sound issue. It’s so disappointing that I got this product to use in my bedroom to help manage my asthma and allergies when I sleep but I can’t turn it on because it keeps me from being able to fall asleep.
Customer review from Dyson
Response from Dyson
Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Pure Cool™ TP01. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support. Best wishes, Tia Dyson Customer Support
So Weak even on Max Speed
Very disappointed with the product. I have Dyson hair drier and am very impressed with the power. This fan is a disappointment. You will feel nothing at speed 1-7. Max speed 10 is not powerful and very loud. Handling the fan is stupid because technically you should not hold the top part (which makes up 70% of the whole fan in length), and there is no handle anywhere. It is a sleek fan but not practical. I live in the hotter part of the US, and it is not helping.
Customer review from Dyson
Response from Dyson
Hi John, this is Kelly with Dyson. The Dyson Pure Cool Tower TP01 air purifier will feature adjustable airflow settings ranging from 1-10, and an oscillation range of 180 degrees, which helps project purified air around the whole room. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air. We do offer a 30-day return period, to ensure that you're completely satisfied with your new purchase. If you're unhappy and with to return for a refund, please get in touch with us directly at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support
Great, until it's not
These fans are great for a few weeks or months (if you're lucky). They do a great job a cooling a small to medium sized room and cleaning the air. The biggest issue with these fans are that they start to develop a high pitched buzzing noise that is enough to drive you insane. I bought this for my bedroom to put on while I sleep to keep the air clean and keep the room cooler (we are hot sleepers) but can no longer use it because of the high pitched noise. I actually made a warranty claim and received a new unit. Unfortunately after only about 2 weeks the new unit started to make the high pitched noise as well. This could be a great product but the high pitched noise makes it unusable if you are in the room while it's operating. I can no longer submit a warranty claim so I am stuck with an expensive paperweight. Also, I have both the cool and hot/cool models and both developed the high pitched noise. I did receive replacements for both only to encounter the same issues. This high pitched noise is definitely a design issue on both the HP and TP models since I've encountered it on 4 different units.
Customer review from Dyson
Response from Dyson
Hello Mike, this is Kelly with Dyson. Thank you for taking the time to share your review with us. I'm sorry to hear that you are not getting the full quality experience of your Dyson purifier fan. If you feel that your machine might still be malfunctioning, please get in touch with us again at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support