Gusseted Firm Plush Down Alternative Side/Back Sleeper 2-Pack Pillow, Standard
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Product details
Web ID: 10537241564 reviews
I like the pillows
Nice and full
Recommends this product
Least firm pillow I ever tried
Absolutely poor "firm pillow". Head touched the mattress when i tried lying down on the pillow.
Quality has declined
I have purchased these pillows on six occasions... most recently a few weeks apart...2 sets for my new guest room! ... The first set is more in line with the quality i have been accustomed to...my fav pillow ever.. I even travel with it.. then the last set I received was barely a pillow... no support basically half the thickness of the previous set. Won't even hold up my king size shams. Really disappointing. I recommend these to so many people.. No more!
Pillow
This pillow has changed my nights to sleep. They are so comfy.
Recommends this product
Customer review from ellajayne.com
Great Size
Very comfortable
Recommends this product
Wonderful soft pillow
I really liked these pillows , high quality, soft and pleasant
Recommends this product
Customer review from ellajayne.com
Pillows
Still waiting
Dreadful quality
Dreadful quality. This pillow was dreadful from the minute I took it out of compression package. Loose fibers and fluff were flying everywhere and could be a lung health hazzard! Fortunately I unpackaged in the garage. Immediately put into a large trash bag put it in trunk & drove to return at Macy’s.
Response from Support at Ella Jayne
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. All of our pillows are vacuum-sealed to reduce shipping waste and are crafted with tightly sealed seams to prevent fiber escape. What you experienced is highly unusual and not typical of our quality standards.
It seems that the compression packaging was compromised during transit, causing an unexpected release of fill. We’re glad you were able to handle it safely and return it promptly. If you’re open to giving us another shot, we’d be happy to ensure you receive a properly packaged replacement. Please feel free to reach out to us directly at support@ellajayne.com.