Mug Charging Coaster 2
Product details
Web ID: 11615520Great cup, lousy charger.
I've had 3 ember mugs, One 1st gen and now two 2nd gen. The coasters are the weak link as the springs on the charging points stop working. I've had the newest one less than a year and already the coaster won't charge. The 2nd gen coasters are worse than the original You need to go wireless charging. I.love the cup but, unfortunately, this will be my last one unless the charging technology changes
Customer review from ember.com
stuck post
Love my ember and like many of these posts my charger stopped charging. Did the vinegar therapy which fixed the stuck post problem but only for a few months. Tried it again but no success the second time. I am ordering another charger.
Recommends this product
Customer review from ember.com
Poor design and frustrating
I’m at my whits end with this. I love my Ember cup but I’m 4 cups in 2 years in and this charging pad is constantly not working. I’m sorry I’m not going to keep getting a small discount on this rebuy for the same problems over and over. The mugs also flake on the inside.
Customer review from ember.com
Charger Prong issues
I’ve had to replace the coaster charger 3x. The company knows there is a quality control issue with the prongs and has yet to resolve it. I love the mug when it works. But the mug is useless without a working coaster.
Customer review from ember.com
No-Charging coaster
I have purchased 3 different mugs. Love them all. I even purchased on for a relative. But the charging disc doesn't. I now have multiple charging discs that no longer work and I'm going to have to order another.
Customer review from ember.com
Terrible Support
I have an older Ember and have had to replace the charging coaster once in 2023. Ember support was super when I contacted them in 2023. I've now contacted support again (June 2025) with the same problem and they've been terrible. I've emailed 4 or 5 times, they've handed me off to several different people, all of whom have been pleasant, but none of whom have done more than say hello and tell me to submit information that I already submitted almost a month ago. The level of support I have received has been exceptionally poor, which is a complete change from 2023. This isn't rocket science. I know what's wrong, as I've had it before and I need a new charging coaster. I like my Ember, but would hesitate to buy another at this point, as the chargers seem to die regularly and there is now essentially no support.
Customer review from ember.com
Coaster/Cable
I bought this mug for my 80 year old mom as a Christmas gift. Stopped working so she threw out the coaster. Still under warranty but had to FIGHT with company to get a replacement ONLY TO FIND OUT they are only sending her a replacement coaster WITH NO CHARGING CABLE!! You can't even purchase JUST the cable.
Customer review from ember.com
Charger is CRAP - Not actually a coaster
The pin design on this charger is the worst possible one. They always break, even when I'm extremely careful to avoid moisture on it. If it can't handle moisture, it shouldn't be called a coaster, since you can't use it while it's full. I have to leave the cup off of the charger while I'm using it, then charge in between uses. It would be way more useful if I could leave the cup on the coaster 24/7 without worrying about moisture. The pins always break and I don't know why they can't figure out a new sustainable design unless they see it as a way to keep getting mroe revenue from people having to replace their coasters all the time.
Customer review from ember.com