eufyAuto-Empty C10 Robot Vacuum
Product details
Web ID: 25910466Great product
Great product. Works very well and easy to set up.
Recommends this product
Customer review from eufy.com/au/
Not good.
Doesn't work as advertised. Seems blind and bumps into everything, often seems lost and constantly spinning in place. Gets stuck on the edges of rugs and often tangled, only works on 2g WiFi so regular home WiFi won't work will only connect to hotspot on phones. Not recommended
Customer review from eufy.com/au/
Response from eufy.com/au/
We are so sorry to hear about the issues you encountered with the product. To proceed with a warranty evaluation, please submit a new ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps. When opening your ticket with the team, please ensure you include a copy of your proof of purchase. Please find the support portal here: https://support.au.eufy.com/support/home
Great value and quality
Bought it for son and girlfriend and they love it.
Recommends this product
Customer review from eufy.com/au/
Impressed
Impressive cleaner for our floors, navigation is good. We clear all obstacles off the floor areas and the app shows neat tracks where it’s vacuumed. Does everything that it is supposed to do, gets under my furniture, stays away from the programmed “no go zones” so avoiding the power cords and other ares I don’t want it to go. I’m very pleased with the product as I didn’t want mopping function.
Recommends this product
Customer review from eufy.com/au/
Half delivery
Ordered two. Only one came. Only half the performance when only half the items come.
Customer review from eufy.com/au/
Response from eufy.com/au/
We are sorry for the inconvenience caused. To proceed with support via our local team, please find the support portal here: https://support.au.eufy.com/support/home
Almost there, but not quite
Overall this unit works really well on hard floors. Carpets aren’t so great. Seems to get stuck on items it shouldn’t, such as a bed leg among many things. It’s also a little tricky to program and adjust. The design and software need tweaking to bring it up to a 5 star product.
Recommends this product
Customer review from eufy.com/au/
Doing ok for the price
Mapping seems quite messy and vacuum power is surprisingly weak. I was aware that this vacuum is in the lower price range but considering it does not mop at all I was hoping that it would be a decent vacuum.
Customer review from eufy.com/au/
Response from eufy.com/au/
We are so sorry to hear about the issues you encountered with the product. To proceed with a warranty evaluation, please submit a new ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps. When opening your ticket with the team, please ensure you include a copy of your proof of purchase. Please find the support portal here: https://support.au.eufy.com/support/home
Keep things simple.
I am happy enough with this machine however preferred by older model 11S - simpler, smaller, tidier.
Customer review from eufy.com/au/