Baxton StudioKaia Bed - Queen
Product details
Web ID: 100357912 reviewssorted by Newest
Poor Customer Service
I ordered this bed frame and was delivered promptly. When I was assembling the bed there was missing slats and one section of the bed frame. I immediately called Macy's furniture and mattress department and explained what the issue was. I indicated I wanted a refund, the CRS stated UPS will pick up the box. She also stated I would be notified by UPS when they would be at my home to pick up the box. I was not notified by UPS, fortunately I had just finished putting the pieces in the box. UPS pick up the box and it was returned to Macy's 2 days. It's been 2 weeks and no credit has hit my credit card, I called Macy's twice and I was told it's an outside vendor and can take a few weeks. Not my problem it's an outside vendor, Macy's collected the money and Macy's should refund the money. Also, Macy is charging me a delivery fee to return the box, which shouldn't be, because the bed was missing pieces. Stay away!
Sturdy and stylish
Exactly what we wanted for our guest room! Love the angled legs, sturdy and stylish!
Customer review from ashleyfurniture