CLOSEOUT! 5-Qt. Architect Series Tilt-Head Stand Mixer KSM150APS
Product details
Web ID: 393917Defective Appliance, Awful Customer Service
I bought this stand mixer after we moved and the pandemic started. I use it maybe 10-15 times a year, so definitely less than 100 uses. Yesterday, while making a Small batch of hamburger buns, the head sheared off the base and flew onto the floor. Thankfully no one was hurt and it didn’t damage the floor. I started a chat, showing photos of the mixer and was then asked to call in, which I did. The agent informed me that the mixer is from 2013 (hard to believe since I bought it in 2019 or later) and the best they can do is offer a 30% discount on a new one from their website. Kitchenaid definitely does NOT stand by their products.
Customer review from kitchenaid.com
Response from kitchenaid.com
Hello, JanineB ! Thank you for reaching out to us. Kindly e-mail us at Canadasocial@Kitchenaid.com with your model, serial, and phone number; Please include review ID # 765858 in the subject line. We look forward to hearing from you! - Eric
Bought the same one again after 25 years! Great mi
(This review was collected as part of a promotion.) I bought htis as a replacement for an identical Artisan mixer. It was 25 years old and started to fail. Getting it repaired would have been an expense and a large pain in the butt, so I bought a new one. Same colour, even. I liked it so much, used it a fair amount, have a couple of attachments — could not think of being without it. Works perfectly, as usual, as expected, as it should. The old one had a little spring on the shaft to which one attaches the beater or whisk; the new one does not. Is that a faulty machine? Seems to me the spring was necessary.
Customer review from kitchenaid.com
Bad
Won’t publish truth about issues. Don’t waste your money on something heavy that additional parts don’t work on it, even when it’s from them!
Customer review from kitchenaid.com
Great mixer!
(This review was collected as part of a promotion.) For years I did all my baking using a hand mixer. it was adequate for most recipes but problematic for others. My family gifted me this mixer and I couldn’t be happier with it. It is easy to use and easy to clean up. I used it to make Christmas cookies; it made mixing so much easier! I love it!
Customer review from Kitchen Aid
What a machine
I purchased this mixer a couple of months ago mostly because I enjoy making cookies for family, friends, and neighbors. This mixer has decreased my preparation time by half and increased my enjoyment of baking substantially. This was a great buy and the quality is absolutely unbeatable. I did purchase the beater with the scraper after a having made a few batches. The scraper is another winner keeping the sides of the bowl clean eliminating stopping the mixing to use a spatula. Couldn’t be happier with this purchase!
Customer review from Kitchen Aid
So disappointed
Splurged and Bought this mixer not quite 4 years ago . It already “died” . And I clean and take good care of my things. I had heard so many stories of people having their wonderful kitchenaid mixers for 35-40 years, so I spent the Money on one. Needless to say, mine lasted just under 4 years. Apparently the quality has taken a huge hit. So incredibly disappointing . I did research and am very comfortable fixing things myself . Bought the gear to fix it, and couldn’t get it apart like it was supposed to come apart . My suggestion: do your homework, there may be a better quality product out there
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Mocha24, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Stand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 270983680 used for the review, phone number, street address, zip code, model, and date of purchase. We look forward to your reply. Thank you. Review Team
I love the splash gaurd cover.
I enjoy the beauty of on my countertop. Ifount the attachment easy to put on and take off.
Recommends this product
Customer review from Kitchen Aid
Garbage
The mixer stalls and won't start working until on #4! I love Kitchenaid's BUT THIS ONE is a piece of crap!!!
Response from KitchenAidTeam
Hi Jennifer, Thank you for providing feedback on your 5 quart Architect Stand Mixer. We are sorry to learn of this issue with the mixer. Please contact KitchenAid directly at 1-800-541-6390 for further assistance.
