LenovoThinkPad X1 Carbon 14" Business Traditional Laptop Intel Core Ultra
Product details
Web ID: 25731370Very satisfied with my purchase!
Amazing, the best notebook I had.very light, fast and easy to work with
Customer review from lenovo.com
Computer screen never started up
I purchased this machine. After three days, I returned it. When initially turned out - straight out of the box - the machine did not appear to boot up. Ultimately, I figured out that the machine was booting, but that the screen was non-operational. Using an exterior monitor I was able to work with Lenovo tech people for three+ hours to troubleshoot the issue, but they couldn't solve it. I feel it was a total waste of my time and theirs.
Customer review from lenovo.com
Response from lenovo.com
Hello, Thank you for sharing your feedback on the ThinkPad X1 Carbon Gen 13, and we’re truly sorry for the frustration this situation caused. A brand‑new device should work flawlessly out of the box, and it’s very disappointing to hear that the display was non-operational from the start. We appreciate the time you spent working with our technical support team and understand how discouraging it must have been to troubleshoot for hours without a resolution. That certainly isn’t the experience we want for our customers. Your feedback is extremely valuable, and it helps us improve product quality and the overall customer experience. If you’d like to explore other options, or require further assistance, please get in touch with our customer support team at 1-855-253-6686 and we'd be glad to assist you. Regards, Thomas, Lenovo
Excellent laptop for business and family.
The laptop is very lightweight (mine is 1.14 Kg!) , fast, excellent screen, keyboard. Just as expected.
Recommends this product
Customer review from lenovo.com
Pb
Computer make a small noise (tic tic tic), probably due to a defect in a condenser. Would need a complete replacement to fix it probably which means reinstalling everything. I'll see if problem becomes worse with time
Customer review from lenovo.com
Response from lenovo.com
Hello, Thank you for sharing your feedback. We apologize for the ticking noise you’re experiencing with your ThinkPad X1 Carbon Gen 13. This type of sound may indicate a hardware component issue, and we understand your concern about the possibility of needing a full replacement. Please contact our support team at 1-855-253-6686 so we can properly diagnose the issue and assist with repair or replacement options as needed. We’re here to help ensure your device functions as intended. Regards, Thomas, Lenovo
Superb Device
Superb Device really loved it great technology by Lenovo I m happy
Customer review from lenovo.com
Another Excellent X1
This was an excellent purchase. I have never had another machine that woke this fast from sleep. It is light and super fast. I have had several X1 in the past and this is another excellent X1!
Recommends this product
Customer review from lenovo.com
Great Product
Exactly as marketed. Very good product the machine moves very fast
Customer review from lenovo.com
Slow and old looking screen
Terrible screen. Looks like an old laptop screen. Slow to open apps. It happy with it at all
Customer review from lenovo.com