Madison ParkGia Faux-Fur 3-Pc. Comforter Set, Full/Queen

Response from Macy's

Dear Customer,

Thank you for sharing your feedback with us. We are truly sorry to hear that the Gia Faux Fur Comforter Set did not live up to the expectations set by its beautiful appearance in our photos.

We understand how disappointing it is when a piece that adds such a stylish touch to your bedroom doesn’t maintain its quality, especially after following the proper care instructions. It is frustrating to deal with excessive shedding and uneven textures, and we sincerely apologize for the inconvenience this has caused you.

At Macy’s, we strive to provide products that are as durable as they are beautiful, and it’s clear we missed the mark in this instance. Your detailed comments regarding the shedding and the change in texture are incredibly helpful, and we have shared them with our product quality team and the manufacturer to ensure these concerns are reviewed.

We value your satisfaction above all else. If you haven't already done so, we would welcome the opportunity to assist you with a return or help you find a replacement that you can enjoy for years to come. Please feel free to reach out to our Customer Service team so we can make this right.

Thank you for being a Macy’s customer; we look forward to providing you with a much better experience in the future.

Response from Macy's

Dear Customer,

We appreciate you reaching out to share this experience with the Madison Park Gia Faux Fur Comforter Set.

We are truly sorry and concerned to hear that your daughter’s Christmas gift arrived incomplete. We understand how frustrating it is to unbox a beautiful new set only to find that the matching shams are missing. When you purchase a coordinated set, you expect all the pieces to be there to complete the look, and we sincerely apologize for the disappointment this has caused on such a special day.

You and your daughter deserve a perfect, complete set, and we are committed to helping you make this right.

Before reaching out to Macy's, would you mind checking inside the comforter? To save space and protect smaller items during transit, manufacturers often tuck the shams neatly folded in the center or inside the vacuum-sealed roll of the comforter itself. If you haven't fully unrolled and shaken out the comforter, they might just be hiding inside!