Malic Recliner
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Product details
Web ID: 84460931 review
malic recliner
terrible - it was not advertised as being a rocker and recliner which was dangerous for me. when i complained to customer serviice they said it wasn't their problem they put in the ad copy as it was sent to them. but i think macy's is to blame for not saying rocker and recliner which i would not have bought.
Response from Noble House
Hello Anastasia Rupcel,
Thanks for your feedback. We are truly sorry to hear about your experience with our Malic Recliner and the inconvenience it has caused you. Your safety and satisfaction are our top priorities, and we regret any confusion regarding the features of the item you purchased.
We understand your concern about the product not being advertised as a rocker, which may not have been suitable for your needs. While we strive to provide accurate product information, it appears that there may have been a miscommunication or oversight in the listing process.
Please accept our sincere apologies for any frustration caused by this situation. We take your feedback seriously and will address this issue with our team to ensure that all product descriptions are clear and accurate moving forward.
Regarding your interaction with our customer service team, we apologize if you felt that your concerns were not properly addressed. Rest assured, we value your feedback and will use it as an opportunity to improve our customer service practices.
We understand that you may have already returned the item, but if there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to contact us. We are here to help in any way we can and strive to make things right for our valued customers.
Thank you!