Men's Arctic Ice Boot + Vibram Arctic Grip A.T.
Product details
Web ID: 225938122 pair defective boots
Purchased these boots and was impressed by their gripping on ice and hard snow. Shortly after purchase, one boot developed a “squeak” that indicated that the insulation was no longer sealed and water was leaking in, negating the value of the insulation. I returned the boots as defective and received a new pair. Slightly over a year later ( the warranty had expired) a large crack, 5” long, developed on one of the new boots crossing over the instep, again negating the insulation and waterproof integrity of the boot. The boot had only been lightly worn, not abused and had no punctures, cuts or tears. The soles look brand new. I have tried all kinds of repairs but as the crack is where the boot flexes the most, nothing holds and they leak. The warranty has expired and I am at a loss what to do. Please advise, Geoffrey
Customer review from muckbootcompany.com
Muck boots split
I barely wore these and it split straight across the top of the boot in the front about 2 inches up from the foot. I’ve had nothing but problems with my last two pairs and now I’m without any boots. Disappointed.
Customer review from muckbootcompany.com
Response from muckbootcompany.com
Hello Steve, we are truly so sorry for the experience you've had with these boots on multiple occasions. Unfortunately, we are not able to offer another discount code for a pair of boots since you were previously offered one. If we can assist you in finding a boot better suited for you, please let us know!
Junk
Garbage!!! Every pair that I have owned (4) have peeled apart at the toe or heel. Won't purchase another pair. Will be purchasing another brand and see how their "QUALITY IS". You need to get a different way 🤔 to adhere the bottom sole piece to boot. Way to pricey for what you get!!!
Customer review from muckbootcompany.com
Response from muckbootcompany.com
Hello, I'm so sorry to hear about your experience with the soles of these boots! It sounds like you may have experienced delamination which is typically covered under our warranty. Our 1-year warranty is honored by all of our authorized dealers in normal use against any manufacturing flaw(s), defective materials and workmanship. If there is anything we can do to improve your experience or help you out with our warranty, please let us know!
Comfortable but poor quality
Lasted two years before bottoms stated separating from boot
Customer review from muckbootcompany.com
Response from muckbootcompany.com
Hello, I'm so happy to hear that you found the boots comfortable but we're sorry about the bottoms! Upon reading your review, I have emailed you directly. Please respond if there's anything I can do to assist!
Great Waterproof Boot
Excellent waterproof boot with grip. We use them on the slaughter floor and have bought them for all employees.
Recommends this product
Customer review from muckbootcompany.com
Great boots for winter especially when it snows
Very comfortable boots in the snow and ice .worth it 100%
Recommends this product
Customer review from muckbootcompany.com
Soulless boots.
The soul came apart after about 20 uses. And it wasn't everyday not in ruff terrain. These are questionable when it comes to reliability and durability.
Customer review from muckbootcompany.com
Response from muckbootcompany.com
HI Jeff, We're sorry to hear about your experience with our Arctic Ice Boots and are sharing your feedback with our product development team as they are always looking to improve our product. Please note that we do stand by our product, and if you have purchased this pair within the past 365 days, you may be eligible for a warranty claim. Please reach out to our Customer Care team so that they can best assist you. They are available via phone, email, live chat and more, Monday through Friday, 8 am to 7pm. We thank you for giving Muck Boot Co. a try and hope that in the future we can provide a better experience for you.
Soles are garbage
I bought these not even a week ago and have worn them a total of 4 days at work and the soles are already just falling off.... they keep my feet plenty warm and they're comfy enough but the soles literally just peeled and fell right off.... pretty disappointing how crappily made Mucks are these days....last couple pairs of Mucks and Bogs have lasted me years and years....these didn't even last me a full week. Just sad.
Customer review from muckbootcompany.com
Response from muckbootcompany.com
Hi Keagan, Thank you for sharing this! We offer a 1 year limited warranty on our product and our customer care team is here to help! Please reach out to them (email, phone, sms or live chat) and they can best assist you with this issue. For email please reach them at muckcustomersupport@rockybrands.com.