Premier ComfortFeathersoft Lightweight Knit Blanket, Twin

Response from Macy's

Dear Customer,

We appreciate you reaching out to share your honest impressions of the Premier Comfort Feathersoft Lightweight Knit Blanket.

We are truly sorry and concerned to hear that the quality of this blanket did not meet your expectations. We understand how disappointing it is to purchase a bedding item—especially one described as "Feathersoft"—only to find that it feels poorly made and doesn't provide the value you expected. When you are looking for a cozy, reliable layer for your home, the quality of the knit and the overall durability are essential, and we sincerely apologize for the letdown this purchase caused.

You deserve a high-quality product that feels like a worthwhile investment in your comfort, and we regret that this blanket fell short of those standards for you.

Response from Macy's

Dear Customer, thank you for your feedback. We’re sorry to hear the Premier Comfort Feathersoft Lightweight Knit Blanket did not meet your expectations. While this blanket is designed to be soft to the touch with a lightweight knit feel for everyday comfort, we understand how disappointing it can be when the material doesn’t feel as “lightweight” as expected and develops an unusual odor after washing. Sometimes residual finishes or dyes can leave a scent that may not fully dissipate in the first wash, and we know how frustrating that is. Your comments are valuable, and we’ll share them with our product and quality teams for review as we work to improve fabric processing and overall customer satisfaction.