56 reviewssorted by Newest
Bad batteries
I bought two of these and the battery will not take charge and either one
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Lawrence, Thank you for sharing your feedback. We’re sorry to hear that your PureRelief Cordless Neck and Shoulder Heating Pad isn’t charging as expected and we’d like to help troubleshoot the issue. Please contact us at 1-657-275-3737 or help@pureenrichment.com, and our team will work with you to resolve this. Your satisfaction is our priority! Thank you, Jessica Pure Enrichment Support
short battery life
I do like the heating pad but the battery dies way to fast and it is a pain to get it into it's little pocket
Customer review from Pure Enrichment
neck and shoulder warmer
I ordered it for my girlfriend and she seems to enjoy it. I got it so she could wear it outside when we walk, but she's been wearing it inside the house as well, Time will tell if it was a good choice.
Recommends this product
Customer review from Pure Enrichment
Defective on arrival & insufficient packaging
Defective on arrival & insufficient packaging. Apparently this situation is common, but they don’t use appropriate protection for the product. We will how the replacement process goes, but I’m already regretting the purchase.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi GJA-Waltham, We sincerely apologize for the experience you had with your PureRelief Cordless Neck and Shoulder Heating Pad. Receiving the item in the condition that you reported is not the standard we uphold. We’d like to make this right for you. Please reach out to us at (714) 668-0300 or help@pureenrichment.com, and we’ll work to address your concerns and take care of your needs. Your satisfaction is very important to us, and we’re here to help! Thank you, Jessica Pure Enrichment Support
Meh
It doesn't heat up the whole pad and the battery doesn't last very long.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Sara, Thank you for purchasing our PureRelief Cordless Neck and Shoulder Heating Pad and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
This was delivered about ten days ago. It recharged just once. Since then, it refuses to hold the charge the moment it's unplugged. Without the heat, it's just a weighted pad.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Claudette, Thank you for purchasing our PureRelief Cordless Neck and Shoulder Heating Pad and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
excellent
performs exactly as described. But my pain outlasts the battery
Customer review from Pure Enrichment
Disappointed
It takes a while for it to warm up and the battery runs out really quickly. I feel like I need to recharge it every night so that I can use it for 30 minutes the next morning.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Mary, Thank you for sharing your experience with your PureRelief Neck and Shoulder heating pad. We’re sorry to hear it didn’t hold up as you expected. Pure Enrichment items are backed by our warranty, and our team would be happy to help with a replacement or provide guidance on proper care to extend the life of your product. Your feedback also helps us continue improving our designs. Please contact us directly at help@pureenrichment.com or 657-275-3737 so we can assist. Having your order details handy will help us resolve this quickly. Thank you again for letting us know. Thank you, Jessica Pure Enrichment Customer Support