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Web ID: 18383704Discover more options
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92 reviews
RCR305
1 month ago from Miami
Excellent Built
I bought this bag and I was impressed by the built quality of it, it is spacious and yet lightweight, very practical and looks amazing
Recommends this product
Customer review from samsonite.com
Kells
1 month agoZipper issues
I purchased this backpack online from Macy’s in 2024. Don’t get me wrong, I love this bag! However I have been experiencing some major issues with the middle zipper. Not sure if the slider is damaged or misaligned. All of my bags contents be exposed. I would have to unzip and rezip my bag just for the zipper to properly close. This can become a tedious task after awhile especially when you are in a hurry. I use this backpack for travel purposes only. I should have returned this item immediately but I ignored unexpected defects.
Recommends this product
Helpful?
Response from Macy's
Samsoniteproductexpert1 month ago
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Jessie
2 months agoQuality
I received the first order, but the zipper doesn’t zip well, so I had to return it. I hope the second replacement order will be of good quality.
Helpful?
Response from Macy's
Samsoniteproductexpert2 months ago
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Robbie
2 months agoSamsonite back pack
Light, easy to carry, material is good at a reasonable price.
Recommends this product
Helpful?
Chaz
3 months agoTerrible quality
After just two weeks it’s literally falling apart. Threads coming apart. Stitching failing. I use this for a daily office commute and it’s a terrible item
Helpful?
Response from Macy's
Samsoniteproductexpert3 months ago
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Naliveth Lattanaviseth
3 months agoGood
Very good brand
Helpful?
Brian
3 months ago from Los Angeles
Great daily backpack
Great back pack
Recommends this product
Helpful?
Yes I can confirm Zippers are not good!
Bag looks nice and I wanted it to work but I used only 2 times. Both times the main compartment zipper track kept opening on its own. I DID NOT over fill it, it just somehow keeps opening. This is over concern because someone can just stick their hand in your bag at the airport or anywhere and grab what you have it there. Samsonite, please fix these zipper issues!
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.