Elevation Plus Collection
Product details
Web ID: 14744131Choose Your Items (2)
This review is from Samsonite Elevation Plus Carry on SpinnerDisappointed in Macys Product used!
Hi Alicia, My name is Julie and I purchased a Samsonite Elevation Plus Carry on luggage and when it arrived it was very clear to me that the piece of luggage had been previously used and return to you. I am disappointed in Macys that you would ship it out to another customer. The luggage is scratched on both sides, the wheels are dirty, there are items missing in the piece of luggage itself AND no tags. I can not believe that you would allow an item leave your store in such poor conditions. I expect more from Macys. Where is your quality control?
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Disappointed
Wheel broke off after only 4 domestic trips. Very disappointed because I loved this luggage. Perfect shape and size.
Customer review from samsonite.com
Response from samsonite.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
This review is from Samsonite Elevation Plus Carry on SpinnerLacking storage space
Extremely small space. What I would be able to fit in this suitcase is not even two thirds of my current carry on. They are the same size but this design is extremely poor. It isn't just the one side where the laptop pocket is, but even the larger side has less interior width and height space as what I have been using. I will be returning this foe a different carry on.
Response from Samsoniteproductexpert
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
This review is from Samsonite Elevation Plus Carry on SpinnerTo Heavy
Was suppose to be light weight at 10lbs not so. I returned them.
Response from Samsoniteproductexpert
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
This review is from Samsonite Elevation Plus Carry on Spinner 22 x 14Nice Carry On
Nice compact bag with high tech included
Recommends this product
Barely big enough for a 2 day trip
This is really only good for a 2 day trip as the laptop compartment takes up one whole half of the bag. While it does come with a bag for electronics as well, I can barely close the front compartment when I try and put a phone/kindle charger in with my kindle. Or even my laptop, whose charger does not fit in that compartment. While they promote being able to "Pack to the max" That's not true at all. The cheap one I got somewhere else, I can fit way more clothes and have space for my laptop to be protected. I like the idea for a laptop compartment, I just don't think it was executed well.
Customer review from samsonite.com
Response from samsonite.com
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
perfect set
I love that this is hardshell luggage but with a slight flex. It's an interesting material. Helps it to not get so beat up. I just took 3 flights with the set and it held up nicely considering the rough handling it received. the green color looks so good in-person, I got so many compliments.
Recommends this product
This review is from Samsonite Elevation Plus Spinner Largelost item
item not received
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.