Xenon 4.0 Large Expandable Backpack
Product details
Web ID: 17069532Misleading Sale Price
I bought two Samsonite Backpacks during what was advertised as a more-than-50%-off sale at Macy’s. Later, I noticed that the same backpacks were listed at a lower regular price on the Samsonite website. Each backpack itself is of good quality, but the pricing at Macy’s was disappointing. It felt misleading to see a “sale” that wasn’t actually a better deal. I'm definitely returning both of them.
Beautiful!!!
Very good looking backpack!! It has plenty of space and seems durable.
Recommends this product
Customer review from samsonite.com
Think before you buy it
I purchased this on November 2024. The zipper came completely off from the fabric on May 2025. It doesn’t even last a whole year for my kids in high school. The quality is just not there.
Response from Macy's
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Disappointed
Did not receive my item
Response from Macy's
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Durable exterior. Effortless zippers. Many pockets
It is sturdy with durable exterior. The zippers slide effortlessly. Many separate pocket and compartments for dividing, organizing and finding your items. The laptop is protected. It can expand. The side pockets for the water bottle are partially held by an elastic band, which I see it with use getting loose and becoming unusable eventually. This is the only disadvantage and the reason I don't give it a 5 star.
Recommends this product
Sturdy and good looking
This backpack is just what I was looking for. It’s very sturdy and looks good and professional. Works wonderfully as a High School backpack or as a business travel backpack.
Recommends this product
Color
I like Samsonite but I also like color. Why everything is black (so sad) I want color, yellow, orange, purple, some happy color not Black. ew!
Five stars
I totally love the backpack. The material is high quality. This was a great purchase.
Recommends this product
Customer review from samsonite.com
Response from samsonite.com
Thank you for taking the time to leave your review. We are happy to hear you liked the product! The low star rating does not match the information given, so we will connect with you in case there's anything else we should know about your experience.