The smell is very strong. I have been airing the mattress topper in my spare bedroom since it arrived last Friday, and the smell is very unpleasant. It would be impossible to sleep on this topper until the smell goes away, so after approx 30 hours, I haven’t been able to use it.
Response from Macy's
Serta Team22 days ago
Hi there, thank you for taking the time to review your mattress topper. We are sorry to hear about the smell you are experiencing. This new foam smell is due to the product utilizing brand new foam that has just been unboxed. Typically this smell will dissipate after a few days of being open in a well ventilated area. It will vary from person to person depending on their unique sense of smell. We hope this helps!
Not what I expected
The smell is very strong. I have been airing the mattress topper in my spare bedroom since it arrived last Friday, and the smell is very unpleasant. It would be impossible to sleep on this topper until the smell goes away, so after approx 30 hours, I haven’t been able to use it.
Response from Macy's
Hi there, thank you for taking the time to review your mattress topper. We are sorry to hear about the smell you are experiencing. This new foam smell is due to the product utilizing brand new foam that has just been unboxed. Typically this smell will dissipate after a few days of being open in a well ventilated area. It will vary from person to person depending on their unique sense of smell. We hope this helps!