Ergonomic Executive Office Chair
Product details
Web ID: 8392690Not quite the luxury
This chair was not the luxury it promised... I was surprised that it did not have a reclining function and the only think it could do is go up and down... for 400 I expected more.
Response from Serta Team
HI Jay. Thank you for sharing your feedback, we're sorry to hear that your Serta Executive Office Chair is not as luxurious as you'd hoped. While we understand returning may not be ideal, if you are within your return window with Macy's, feel free to reach out to them and start the return process. We hope this helps, please let us know if we can assist moving forward!
1.5 years and leather is cracking
Great comfort and lombar support. Bought this for my home-based office but after 1.5 years of use the leather started to crack both under the arm and under the seat. Disappointing because for this price range I expected the material to be better. If you're considering to buy this chair, just round up and buy a real leather chair that will last.
Response from Serta Team
Hi there, thank you for taking the time to review your chair. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to our partners at Living Style who craft these products for us and filing a warranty claim. They also handle all customer inquiries and also assist with warranty claims. They can be reached at 800-379-9773. We hope this helps!
Office chair
Comfortable, great chair
Recommends this product
Gift for Father’s Day
He loves it. Sits in it daily and now doesn’t complain about back pains any more.