SertaPerfect Sleeper Cobalt Calm 12" Extra Firm Mattress Collection
SertaPerfect Sleeper Cobalt Calm 12" Extra Firm Mattress Collection
Product details
Web ID: 2133915813 reviewssorted by Newest
Disappointed
Bought two of these mattresses for my 11yo and 13yo. We wanted a firm mattress that would last at least until they went off to college. Unfortunately, both the mattresses are sagging. The kids are both ideal weight and so I would not recommend this mattress. I can only imagine it would be worse with an adult sleeping on it.
Response from Macy's
Hi JenP. Thank you for reaching out and sharing your experience, we're sorry to hear that your children's mattresses may be sagging. While we understand this may not be ideal, we encourage you to reach out to Macy's Customer Service Team at 888-822-6229 to see what your return/refund policy entails or open a warranty claim under your 10-year limited warranty. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
outstanding
Richie and Gilson delivered my items Everything was just as promised Red Carpet and all They did an outstanding job Nice to see such great employees who care about the job they do and how they do it Customer Service White Glove delivery Outstanding
This review is from Serta Perfect Sleeper Cobalt Calm 12" Extra Firm Mattress-QueenHorrible color!
This fits oversized and would be great if you could size it correctly. The cream color is really ugly though and just looks like your white is dirty. It's awful.
Response from Macy's
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the aesthetic experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
This review is from Serta Perfect Sleeper Cobalt Calm 12" Extra Firm Mattress-QueenShow Stopper
The shoes was a show stopper. Very comfortable and cute.
This review is from Serta Perfect Sleeper Cobalt Calm 12" Extra Firm Mattress-QueenFirst purchase of givenchy. Worth it
This was my first purchase of the lone. Good Scent for spring. Dry down is good.
Sinking in the middle
I expected a better outcome but dip in the middle is already evident after only 2 months, I'm not a heavyweight (only 116lbs) so can only assume quality control no longer exists.
Response from Macy's
Hi Disappointed2025. Thank you for reaching out and sharing your experience, we're sorry to hear that your new Serta Perfect Sleeper Mattress is breaking down so suddenly. While we understand this may not be ideal, we encourage you to reach out to Macy's Customer Service Team at (800) 289-6229 to see what your return/refund policy entails. Their team can also walk you through a warranty claim as needed. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
This review is from Serta Perfect Sleeper Cobalt Calm 12" Extra Firm Mattress Set, Queenmacys mattress
Best part of experience was delivery personnel very kind people.
Not worth it
About 15 months old and it has a hump in the middle from head to toe.
Response from Macy's
Hi there. We're very sorry to hear about your experience with your Serta Perfect Sleeper Cobalt Calm Extra Firm Mattress. If the mattress has a hump in the middle, it could mean there is a manufacturing defect in the mattress. We encourage you to reach out to Macy's warranty claim department at 1-888-822-6229 to begin your warranty claim process. If your claim is approved, you may qualify for a replacement mattress so that you can get the restful night of sleep you are looking for. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.