NV360 Navigator® Lift-Away® Deluxe Upright Vacuum
Product details
Web ID: 11245296Ratings & Reviews
197 customer images
Long Lifetime
I really appreciate this vacuum. The one I own is 8 years old and works as well as when I first bought it. I'm trying to find a replacement canister to prevent having to buy a new one. Other than that I have no complaints, and would recommend this product to anyone looking for a great vacuum.
Recommends this product
Customer review from sharkninja.com
Nice
It's a very good vacuum which caught up a lot of debris I never knew I had.
Recommends this product
Works well, great value
I like everything about this vacuum but I really, really miss the light that I had on my previous model. The light exposed the dust on my wood floors better than natural or artificial lighting in my home
Shark Vacuum
This vacuum is amazing! I actually can't believe how much dirt,dust and dander was in my carpet. I very happy with this purchase.
Recommends this product
Motor quit after 3 years
Purchased this vacuum about 3 years ago. The vacuum itself performed well, however the motor just went out. I pulled it apart and noticed the gasket crumbled into pieces and sucked up into the motor causing it to fail. I also had to replace the hose about a year ago due to a tear from normal use and wear. I would image a vacuum would last longer than 3 years but instead will have to purchase a new one. Would not recommend this vacuum.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Jake, Thank you for taking the time to leave a review on our Navigator. We’re truly sorry to hear that you’ve encountered an issue with your vacuum. In situations like this, we recommend reaching out to our support team or consulting our troubleshooting guide for the safest and most effective next steps. Please avoid taking the unit apart, as this may affect your warranty and could potentially worsen the issue. We’ll always provide the most appropriate replacement or service option to ensure your unit is handled correctly, and we’re here to help. If you need any more information or assistance, please don’t hesitate to contact our team through our support team at: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US
Replacing the brush is ridiculous. Sad.
Vacuum itself was great, but changing the brush -- something they recommend doing every 6-12 months for optimal cleaning, btw -- is HORRIBLE. Look at the videos online. You need special screwdrivers and there are over a dozen screws, some in almost-impossible-to-reach locations. The bottom brush cover just opens with the turn of three "locks," but don't be fooled -- you can't reach the belt or remove the brush without going through a ridiculous number of difficult steps. Only after purchase did I learn Shark is NOTORIOUS for this. It turns a job that should take maybe five minutes into a chore that takes more than an hour, special tools, and a ridiculous amount of patience. Too bad because I love the vacuum itself, but because of this one feature, I'm going back to Bissell.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to leave a review on our product. We’re truly sorry to hear that you’ve encountered an issue with your vacuum. In situations like this, we recommend reaching out to our support team or consulting our troubleshooting guide for the safest and most effective next steps. Please avoid taking the unit apart, as this may affect your warranty and could potentially worsen the issue. While certain components of the unit are available as replacement parts, others are not. In those cases, we’ll always provide the most appropriate replacement or service option to ensure your unit is handled correctly. We understand this may be disappointing to hear, but we’re here to help. If you need any more information or assistance, please don’t hesitate to contact our team through our support team at: https://support.sharkninja.com/contact-us Kind regards, Shark Clean US
Frustrated
I’m hoping to like this vacuum,it just arrived yesterday but where is the toaster that was advertised as a free gift? Also, why am I receiving a notice of a late payment when the vacuum just arrived !
Using as backup
Appears to be good
Recommends this product