SonyHT-S400 2.1 Soundbar with Powerful Wireless Subwoofer
Product details
Web ID: 16470973Great sound and base. Sub cuts out
Quality is exceptional for price. This sound system sounds great for all of my needs and expectations. After a year of owning, I notice the subwoofer cutting out periodically for short moments. Knowing it cuts out is my reason for 3 stars
Recommends this product
Customer review from sony.com
Response from sony.com
Hi there, We are glad to hear that the overall quality of the HT-S400 sound system initially met your needs and expectations. We apologize that you are now experiencing the subwoofer cutting out periodically. This can often be fixed by performing a manual link between the soundbar and the subwoofer, as this forces a fresh, stable wireless connection. You may also want to ensure your soundbar's software is up-to-date. For the step-by-step instructions on Connecting the Subwoofer Manually and checking for firmware updates, please refer to the official support page here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/manuals. If the issue persists after these steps, please contact our product support team for further diagnostic assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US Thanks for choosing Sony. Best regards, Eliab
Average
I purchased this sound bar 3 months ago along with my sony 50” smart tv. While the bass is good for watching action films it is very disappointing for dramas trying to make out what people are saying. I have just finished watching Adolescence on Netflix and it was nearly impossible to make out episode 4. Very disappointed with purchase.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're sorry to hear that the HT-S400 quality isn't up to your liking, and that you're having a sound issue with your sound bar. This is not the norm, as we always strive to deliver the best quality possible. You can reduce the BASS level by pressing the (BASS -) button on the remote control. If the issue remains, try the steps below and test again: 1. Disconnect the AC power cord (mains lead) from the wall outlet (mains) and then reconnect after several minutes. 2. Make sure that the sound bar is updated: https://cutt.ly/EraDIpU6 3. Connect the sound bar to the TV through HDMI cable instead of Bluetooth by following the steps in the "Listening to a TV Connected with an HDMI Cable (ARC) or Optical Digital Cable" section on page 1 here: https://cutt.ly/braDPa4R 4. If you're already using HDMI connection, disconnect the cables that are connected between the TV and the speaker system, then connect them firmly again. 5. When the speaker system and TV are connected with an HDMI cable only, check that the HDMI jack of the connected TV is labeled with “ARC.” 6. Set the digital audio out setting of the TV (BRAVIA) to "PCM". In case the issue persists, reset the sound bar by following the steps in the "Resetting the Speaker System" section on page 2 here: https://cutt.ly/braDPa4R Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Wonderful sound.
Simplicity itself to set up and operate but why you do not include an HDMI cable with the product is baffling - it seems like penny pinching when dealing with such a quality product. Otherwise the purchase has been well-made and produces first class sound in my room.
Recommends this product
Customer review from sony.com
Excellent features.
Such an improvement to the tv sound, extremely please with this soundbar.
Recommends this product
Customer review from sony.com
Great sound
Great sound, great vofer. It is paired with my bravia tv, sound is clear and the bas is deep. Thx sony
Customer review from sony.com
Sound Bat
After being installed the blue tooth music skipped. You have to turn off the sound bars and then unplug it, wait for 1 minute and then plug it back in. That solved the problem.
Customer review from sony.com
Soundbar has great sound
I just bought the soundbar and it has great high and low response and amazing base. Also very clear and crisp sound.
Recommends this product
Customer review from sony.com
Sounds amazing
This is an excellent value product highly recommended sounds fantastic with rich deep bass sounds great value for the money.
Recommends this product
Customer review from sony.com