Bad settings
I have it and it keeps on cutting out the volume when I speak. That wouldn't be an issue unless every single time I change it in the app it just reverts back to its stupid default when you turn it off. I would not recommend for people using it on calls or for gaming.
Customer review from sony.com
Response from sony.com
Hello DogArt219, Thank you for considering Sony products. We apologize for the inconvenience you are experiencing with your WH-1000XM4 headset cutting out the volume during calls and the app settings reverting to default after powering off. To help resolve this issue, please try the following steps: Firmware Update to Version 3.0.1: Installing the latest firmware can improve performance and fix bugs. You can find detailed update instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 Reset the Headset: This clears temporary glitches without deleting your paired devices. Instructions can be found at: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html Initialize (Factory Reset): If resetting does not help, perform a factory reset to restore default settings. Please note this will erase all paired device information. Detailed steps are available here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred
Great Sound
Incredible sound and easy setup. I had an issue with creating an account and proceeding to the app but resolved it after watching a tutorial on YouTube
Customer review from sony.com
Amazing
Best purchase of my life. The cups show their age but the sound is still wonderful. Good job Sony.
Recommends this product
Customer review from sony.com
Response from sony.com
Hello Joshuasan, Thank you for choosing Sony! We're honored to hear that your WH-1000XM4 headphones remain the best purchase of your life. We apologize that the ear cups are beginning to show signs of their age, yet it is wonderful to know the sound quality remains as impressive as the day you first put them on. To help you restore that out-of-the-box comfort, you can indeed obtain genuine replacement pads through our authorized parts partner at https://sony.encompass.com/item/12582299/Sony/X-5001-119-1/. Your loyalty highlights the enduring craftsmanship we strive for, and we are grateful to have been a part of your daily listening journey for so long. Best regards, -Fred
Ideal for for a peaceful flight
Exactly what I need for my upcoming long-haul flights. I'm hoping to get some sleep without the constant plane noise.I've not tried them on a plane yet, but at-home use suggest that they will definitely do the job.
Customer review from sony.com
Highly recommended over ear headphones
Great headphones. Good noise cancelling, comfortable to wear, great sound.
Customer review from sony.com
Amazing headphones with very few downsides
I've had these headphones for about a year now and I absolutely love them. HOWEVER there were a couple of nit-picky things that kept them from getting a full 5 stars. First the pros: These are by far the most comfortable over-the-ear headphones I've ever owned. I wear these all day 5 days a week while in the office, and can honestly say I have no issues by the end of an 8 hour work day. The charge is great as well! So long as I remember to charge them after work, they'll last the entire day even with the noise cancelling on (and when I don't there's still like half a days worth of charge somehow). And when you run out of battery, they charge super quickly so you're not waiting for hours waiting on them. The sound quality is also a huge pro for these headphones. You might be able to find some better sounding headphones elsewhere, but these are absolutely the best you'll get at this price point. Very clear audio and the app allows you to edit the equalizer in whatever way you want. They aren't too heavy and I like the touchless controls on the side Cons You can't use the headphones and charge them at the same time. When in the "wired" mode, you can't use the touchless controls at all. You will have to use your device for all controls The Ambient Sound control button just cycles through the different options. I would have liked for it to be able to momentarily activate "Ambient Sound" by holding the button instead of activating the auto equalizer. There have been a lot of times when I'm wearing them that I'll get asked something, so I have to pause the music, then activate the Ambient Sound, ask "What?", then click the ambient sound button to Noise Canceling, then play the music again. It would be nice just to hold the Ambient Sound Control button, and it pause the music while activating Ambient Sound automatically. I get I could just get around that by taking them off, but it's the principle of the thing! I think I've used the "Auto Equalizer" thing maybe once and that was when I first bought them and didn't know what it did.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Johnathan , Thank you for the detailed feedback! We’re thrilled to hear you love the comfort, battery life, and sound quality of your WH-1000XM4. To make conversations easier, we recommend trying the Quick Attention feature by placing your palm over the right earcup to instantly hear ambient sound. You can also enable Speak-to-Chat in the app to automatically pause music when you speak. We’ve also shared your notes regarding charging and wired controls with our product team. Thanks for choosing Sony. Best regards, Eliab
Amazing sound and ANC
Amazing headphones. Noise cancelling is unbelievably good. Came in perfect condition aswell.
Customer review from sony.com
Great headphones
Good headphones. I enjoyed using this to listen to music
Customer review from sony.com