WH-1000XM5 Wireless Noise Canceling Headphones (Midnight Blue)
Product details
Web ID: 18560339Best belated bday gift
So glad my besties 'made' me buy it ( by topping up 1/2 :> ) as a belated b-day gift. As exp, Sony prods are reliable and of good quality. Love my bus rides more now
Recommends this product
Customer review from sony.com
Consistent static
Honestly, the XM3 was way better. I went through two XM4 models with malfunctioning sound quality (booming, static, crackling sounds that gradually became louder) while playing music or simply using the noise canceling feature without music.
Customer review from sony.com
Response from sony.com
Hi GreyEels! Thank you for sharing your feedback regarding your experience with the WH-1000XM5 headphones. We sincerely apologize for the issues you've encountered, especially after having gone through two XM4 models with sound quality problems. We understand how frustrating it can be when a product does not fulfill your expectations. We are continuously working to improve our products and your feedback is invaluable in helping us achieve that. If there's anything specific we can do to assist you further or if you would like to discuss this matter in detail, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for your feedback. Sincerely, Estefany
Best Daily Headphones
Sony headphones deliver clear sound and comfortable wear, making them ideal for daily work and casual use. They offer reliable performance and a stylish design that fits perfectly into everyday life.
Customer review from sony.com
Great Price, ANC and Sound Headphones
bought it almost 1 month..so far satisfied with this product i like the sound after custom EQ NC worked great on me recommended headphones - still not able to block all sound when i travelling on MRT - cushions less comfort compare with XM6
Recommends this product
Customer review from sony.com
Great sound terrible build quality
I bought these for my wife for Christmas. She really liked them but after about a year the joint connecting the headband to the ear piece broke. This was just outside the warranty period, so we reviewed some videos to learn it is a common issue and follow some tips (e.g., try plastic weld). That worked for a few weeks, then the side broke, so we did the same thing, then it broke again, hence the duct tape. This was normal household wear, and I definitely would expect better from Sony and this price point. They have setup a service via Microland for headband repair, but that is another $150 and I would sooner put that toward new headphones with a different company.
Customer review from sony.com
Response from sony.com
Hello there, Thanks for letting us know about this situation. We sincerely apologize for the inconveniences. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products. Thanks for considering Sony products. Best regards, DiegoV, Sony North America Customer Support
Superb Active Noise Canelling technology
Upgraded from my XM3 to the XM5. The ANC (Active Noise Cancelling) feature is significantly better with the XM5. Highly recommeded.
Recommends this product
Customer review from sony.com
Love the design
bought this early this month. been eyeing this smoky pink for so long. when my saving is enough i just bought one as birthday present <3
Customer review from sony.com
Headphones M5
I bought it for my daughter and she loves it so much.
Recommends this product
Customer review from sony.com