I bought my boots three years ago. They are Good boots the only thing that happened to them was the camo faded. overall good boots.
Customer review from xtratuf.com
I love the looks and fit of the boots but have worn them for one day and have stitching coming undone and the camo part is already starting to peel… idk if I got a bad pair or what?
Customer review from xtratuf.com
Response from xtratuf.com
Hello Will, I'm so happy to hear that you were enjoying the fit & look of the boot but I am sorry to hear about the stitching! We do offer a 1-year limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship. This is honored by our authorized dealers as well. If you purchased these boots from a retailer, I'd recommend checking with them to see if they can cover the warranty. If you have any difficulties with that, please reach out to our team directly at xtratufcustomersupport@rockybrands.com!
owned for 2 months and bottom already coming apart.
Customer review from xtratuf.com
Response from xtratuf.com
Hello Taylen, I'm so sorry to hear that the boots haven't held up for you in the short time you've had them. We do offer a 1-year warranty against defects, and upon reading your review I have reached out to you directly via email. Please respond to my email if there is anything I can do for you!
I bought my first pair a few years ago and I wear them fishing inshore and offshore. I use them when washing my boat truck anytime I’m gonna be around water and I keep my feet dry. These are comfortable right out of the box and I wear them sockless. I just bought my brother a second pair for his birthday. He loves his boots as well.
Customer review from xtratuf.com
I had 3 pairs of this color of xtra tuff. I wear them ever single day. I’m so so disappointed in them. I’ve only paid for one pair full price. The company tries to make it right and give me half off a pair. I’ve had this pair a month. The glue has already came apart and every day after work, my feet are soaked. I hate this. I love these boots so much. These are my favorite boots With the quality is so bad please for all my blue-collar workers rethink this purchase.
Customer review from xtratuf.com
Response from xtratuf.com
Hello there, I am truly sorry to hear and see what has occurred with these boots for you. We have a warranty in place to protect against defects. I see on our end that you have reached out to a customer service representative regarding this defect. Once they assess the images, they will get back to you with further steps!
This is the 2nd pair of boots I have bought for my son. He is an avid angler and wears these all the time. He also wears them landscaping and they have held up with well with no tears.
Recommends this product
Customer review from xtratuf.com
I bought these 2 years ago and they sat in my closet most of that time. They are absolutely destroyed. Cracked and huge holes all in them. However I don’t know if anyone makes anything better. Just wish they would replace them.
Customer review from xtratuf.com
Response from xtratuf.com
Hello, We will reach out to you regarding your boots being cracked and having holes in them. We appreciate your support and working with us. Have a great day!
Defective?
We bought these for my fiancé not even a month ago and the sole is completely detached. I have a pair and we were going to buy more for myself, him and our two boys but now we’re heartbroken and don’t want this to happen to all of them.
Customer review from xtratuf.com
Response from xtratuf.com
Hello, I am truly sorry to see what's occurred with these boots. We do offer a 1-year limited warranty that is honored by all of our authorized sellers. I wasn't able to find an order from you on our website, so I would assume you purchased these elsewhere. We would recommend reaching out to the original end purchaser with proof of purchase to determine if they can cover these under our warranty. If we can do anything further to assist, please let us know!