69 reviewssorted by Newest
SEALY COOLING PILLOW
I BOUGHT THIS PILLOW IN MY SEARCH FOR A GOOD FIRM SUPPORTIVE PILLOW. I SAW THIS ON SALE AS I WAS PURCHASING SOMETHING ELSE SO I DECIDED TO GIVE IT A TRY. I HAVE HAD A IT A WEEK NOW & IT IS GOOD AND FIRM AND HAS GONE FLAT. IT DOES KEEP YOU COOL AS ADVERTISED. SO FAR ITS A GOOD COMFORTABLE PILLOW.
Recommends this product
Response from Macy's
Hello, thank you for your feedback!
Totally not what I was expecting from Sealy
These pillows are very comfy and I love the cooling factor but one end of one of the pillows has come apart...I've only used them for two weeks! Not at all what I expected of Sealy products.
Response from Macy's
Hello, we are sorry to hear this pillow did not hold up as it should. If you would like a return or replacement, please bring or send the pillow(s) back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051).
Do not recommend
Not comfortable at all. Makes loud sounds when moving around on them, almost like they are made of very thin plastic, do not recommend.
Response from Macy's
Hello, we are sorry to hear this pillow was not as comfortable as you expected. If you would like a return or replacement, please bring or send the pillow(s) back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051).
Very thick pillows.
Terribly uncomfortable. Much thicker than expected from photos. Pillows got dirty in transit due to box being smashed open during transit.
Response from Macy's
Hello, we are sorry to hear about your experience with this pillow and apologize for the inconvenience. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at Clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Very soft and durable
Exactly as described
Recommends this product
Response from Macy's
Hello, thank you for your feedback!
Pillow disappointment.
I ordered two Sealy pillows. One was shaped perfectly but the other somehow was folded when packaged for delivery and the inside is misshaped. No matter what I’ve done to reshape it, nothing works. One pillow was a totally waste of money.
Response from Macy's
Hello, we are sorry to hear about your experience with this pillow and for any inconvenience. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
UPS did not deliver
I was not aware this was being shipped UPS or else I would have provided an alternative shipping address. As such, UPS did not deliver my pillow and indicated that they would be “returning to sender”. It has been nearly one month and I have no pillow. When I looked at my account, the return window is closed. Did my pillow go to the giant pillow fort in the sky and is lost or was it returned and the system not updated? Or we have no idea….this inquiring mind would like to know.
Hard Noisy Plastic Cover
Pillow is AWFUL! Hard noisy plastic cover. Ordered online so had no idea it would be like it is. Returning.
Response from Macy's
Hello, due to the friction between materials, the presence of any layer of fabric on your pillow will not be 100% silent. However, our product is designed to minimize this effect while maximizing the protective benefits it offers – the prevention of spills & stains from coming into contact with your pillow.