FurnitureGreymel 84" Zero Gravity Leather Sofa with Power Headrests
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Web ID: 1649741717 reviewssorted by Newest
Luxurious Real Leather
This modern real leather sofa (not cheap bonded leather) has all the features you’re looking for, ie USB ports, reading lights, inductive phone charger, power zero-gravity recliners (including power headrests), and accent lighting. The most appealing feature is the price!
Family room furniture
I’m happy made a good choice quality and the price was very affordable.
Furniture Greymel 84 Zero Gravity Leather!
Upon buying this sofa! Within a few months, the reclining system started malfunctioning! Started getting stuck! luckily, we were still under warranty. When they sent someone out to fix it! It was determined that it was a manufacturing defect. They sent out a brand-new couch and the very next day the reclining mechanism stops working again. So, we were charged a 15% to returned fee! due to not wanting the same sofa. We went with a different sofa brand and thankfully we have not had a problem with the new one. Although it has all the bells and whistles, I would not recommend it.
very nice and comfortable sofa
delivered 5 days ago in bad weather it was covered and set up by white glove treatment . its worth it as it is extremely heavy and under warrantee . it is a leather couch not the best leather but adequate. mechanism is so quite opening and closing. they are very comfortable not to hard and not to soft. it works on my 6 ft frame. i called Macys as 1 light was not on. they sent out a tech in 3 days now working perfectly, i have never had a issue with Macys and there response was super . if u try and fix a problem yourself u will cancel out you warrant coverage. so i have no idea where those naysayers live.
Nice sofa but bad delivery
We ordered this sofa & two matching recliner chairs. The 3+1+1 is made from top-grain leather & looks very nice aesthetically. It is being used in a family room which is redesigned ground up. We shopped in multiple places before liking this at Macy's & placing the order. We placed order during holiday season(Dec 2024) sale event for almost the same price(!!) We were promised Jan delivery date, which became March & in April, two individual recliner chairs were delivered. Sofa was promised to May, which became June, Jul & Aug. Finally yesterday(Jul 13) Macy's delivered the sofa. We have done countless calls, emails & all Macy's offered was how sorry they were for the delay. In the meantime, we had to keep our family & friends in the living room whenever they visited, answering everyone's question on why our family room doesn't have a place to sit. I hope the recliners will last long & the wait was worth it. But I wont be buying anything furniture at Macy's.
Motor stopped working
One side just stopped working now stuck with purchase and terrified that the other side will break too.
Comfortable & Beautiful
I purchased 3 Sofas. Comfortable & Sleek Design. We really love these Sofas. The power headrest helps you keep your body aligned while watching your favorite movie
Recommends this product
Very cheap terrible white glove delivery
We purchased two of these couches about a year ago the first guys that delivered them ruined both couches by destroying the leather trying to get them down the stairs. They brought us two new couches also damaging one of the couches on the way down. They gave us a credit for that couch. About six months later one of the couches quit working completely and the parts are not available so they brought us another couch and upon bringing the other couch, they did $500 worth of damage to our door going down to the basement and the basement wall and refused to reimburse any money. I would never buy anything from Macy’s or use their junk delivery guys not to mention the guy smelled like he had just smoked a joint before he came into my house absolutely terrible customer service.