Knife Aid Sharpening Service, 5 Knives
Product details
Web ID: 15926132Ratings & Reviews
18 customer images
Disappointed
This was my third time using this service. It was great the last two times. It was fast and the knives came back very sharp. I was very disappointed this time. It took over 3 weeks and the knives were barely sharp. I can't cut tomatoes or green onions (These two I use for testing sharpness.) decently. I wonder if they really sharpened them.
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for sharing your feedback with us. We sincerely apologize that our Professional Knife Sharpening service did not meet your expectations. Your satisfaction is our highest priority, and your experience is important to us. However, we would like to note that this is not a common issue. We’re proud of our Professional Knife Sharpening service and are delighted by the positive feedback we’ve received from many of our customers. That said, we completely understand, this is certainly not the experience we want for our valued customers as we pride ourselves on the quality and workmanship of our products, procedures, and customer service and we are committed to ensuring your complete satisfaction. Please accept our sincere apologies. Rest assured, we’ll be reaching out to provide a positive solution.
Good Gift!
Gave as gift to my daughter in law. She’s very happy!
Recommends this product
Customer review from Zwilling.com
Just what I needed
Service totally worth the money, it took over a week to send and get the knives back but they are super sharp even better than the store original!
Customer review from Zwilling.com
Cut better, live better
Easiest way to maintain important kitchen cutlery we’ve ever experienced!
Recommends this product
Customer review from Zwilling.com
Sharp as a tack!
I just got my Zwilling knives, so I have not needed to take advantage of this service at this time. But I am planning on keeping my knives sharp as new. I coulcn’t be more pleased.
Recommends this product
Customer review from Zwilling.com
Just sharpen them!
Reasonable price. Knives are sharp. Relatively easy process.
Recommends this product
Customer review from Zwilling.com
Fine, but not what I was hoping for
When I got them back, I was hoping for a factory-sharp blade, but that was not the case. I am most disappointed in my serrated knives. I will probably look for a local knife sharpener in the future.
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for sharing your feedback with us. We sincerely apologize that our service did not meet your expectations, especially with your serrated knives. We understand how disappointing it must be not to receive the factory-sharp edge you were hoping for. Your satisfaction is our priority, and we’d like to make this right. We would be happy to arrange a complimentary resharpening of your knives to ensure they meet your standards. We will reach out to you directly to discuss what works best for you. Please know that your feedback is invaluable in helping us improve our services. We invest in training and quality control to deliver the superior results our customers expect, and we are taking your comments seriously to uphold that commitment. Thank you again for bringing this to our attention, and we truly appreciate the opportunity to earn back your trust.
Careless
Do not use this company! As they were careless in sharpening my knives. Most of my knives came back with some kind of flaw that was caused by the person sharpening them. Some had part of the return and or bolster ground away. Some had grinding marks on the profile of the blade. Not one of them came back as sharp as new. They also have no phone number supposedly. Will never use them again. It has been 3 days since I wrote an email to them and have not had a response except for the auto-response.
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for sharing your feedback with us. We're sorry to hear about your experience with our Knife Aid service. At ZWILLING, your satisfaction is our highest priority. Rest assured, we’ll be reaching out to provide a positive solution.