FurnitureNevio 6-pc Leather Sectional Sofa with Chaise, 2 Power Recliners and Articulating Headrests
Macy's ExclusiveType: Left Arm Facing
Product details
Web ID: 3583586Leather peeling and cracking
I purchased this sectional, and after only two years I began noticing small cracks in the leather. I used the conditioning kit provided by “Worried No More,” but it didn’t help at all—the damage continued to get worse, to the point of looking terrible. When I contacted the warranty company, I was told that peeling and cracking were not covered, even though that was one of the main reasons I purchased the warranty in the first place. Macy’s offered no support or satisfaction when I reached out to them about the worthless warranty they sold me or the poor quality of the product. In addition, the button that raises and lowers the recliner stopped working shortly after purchase. The replacement button they installed was extremely cheap and fell off, so I eventually stopped using the recliner altogether. The leather quality is extremely poor, and overall this has been a huge disappointment. The sectional looks nice at first, but the durability is awful. Do not waste your money on the warr
Leather of extremely poor quality
Bought this sectional a few years ago and the leather is of extremely poor quality. Its started fading and peeling where we sit. I’ve tried every product out there to try to make it look better. Extremely disappointed in product. Looks nice but leather is not worth it.
DO NOT PURCHASE THIS SECTIONAL
This reclining sectional is poorly made. I purchased and had to have EVERY chair serviced or replaced at some point using the Worry No More Warranty. The last time I tried to have it repaired, they were WNM was completely unresponsive. The issue with the recliners is that the saudering cable at the reclining button is WAY too short and kept breaking or coming loose. When WNM attempted repair they wouldn’t leather the saudered cable or wiring. It just never lasted. Now, I’m just donating the sectional and having to pay to have it picked up since the WNM extended warranty has now lapsed. Again, DO NOT PURCHASE THIS SECTIONAL. I also wouldn’t purchase any furniture with moving parts from Macys with the WNM warranty as they simply aren’t reliable.
Macys does not stand behind the Worry no more
I purchased a sofa with worry no more contract for 5 years. I had the reclining sofa fixed once within the first year. Not 2 recliners are not working and they will not honor the contract. Picture of how the recliner is stuck up - so no one can sit there.
Overpriced garbage
Our couch is 4 years old, leather is peeling, cracking, and wearing down, armrest leather looks like a wrinkled carpet, one recliner footrest is broken, and the cushions have all sunk. Bought the warranty and was denied every claim. Reached out to macys and was told to refer to warranty company. I will never buy furniture from Macys again. Once they have your money nobody cares about taking care of the customer.
Nevio
Best sectional we ever owned we had the previous one had it for years
Recommends this product
Not recommended
We purchased ours in 2020 with a warranty. Warranty company is worthless and refused to replace pieces failing. I am trying now to get a replacement headrest for our chase and the aftersales company says they will help of we send them the model number. And sent a sample image…I have been overturning all pieces and nothing shows this. I relay this to the aftersales and they say they cannot help us without the info. Will never buy from Macys again and certainly will avoid MANWAHUSA furniture.
Not happy
I brought this set and is the worst. It ripped and the co cushion are not firm. Love the style but quality is awful..