Polner 63" Leather Power Motion Loveseat, Created for Macy's
Product details
Web ID: 16652218Horrible Experience
The Loveseat is the most uncomfortable seat I have ever tried. Hard as a rock, and when reclined, you slide off. Also, we ordered white glove delivery from Macy's and were told that if we didn't like it, we could return it, no questions asked. NOT TRUE! We were charged a usage fee, even though we did not use it, and forfeited the delivery fee. We will never buy furniture from Macy's again!
Couches
Love, love the couches! First experience with the sales agent was not great, hence 3 of 5 stars, if rating the furniture it’s self, 5 stars. Was waiting for him to get a tape measure & his iPad. I walked to the restroom and saw he was talking to a delivery person while we were just waiting. Ugh Went back next day to actually purchase and did receive better customer service, but you only have one chance to make the first impression. But absolutely love the product and will recommend Macys furniture. Need more Macy furniture stores. Would also recommend setting up show rooms in a more room staged environment. Would probably sell more rugs if you had them staged with matching living sets PS my sweet puppy named LuLu also approves the new couch