Perfect Sleeper Cozy Escape 15" Plush Pillow Top Mattress- King
Product details
Web ID: 11997550One not firm as the other
Bought of the exact same mattress but one is not as firm as the other. It’s very noticeable when you sit or lie on it.
Customer review from Serta
New Serta Mattress
Queen size Serta Perfect Sleeper Cozy Escape Plush Mattress
Customer review from Serta
Disappointing purchase
Disappointing to be a Serta. The mattress is too plush or mushy and not as comfortable as other Serta's we have bought in the past. Would not recommend or purchase it again. Not worth the money.
Response from Serta Team
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress in a different feel that may provide you with a better sleep experience. We hope this helps!
Great mattress for side sleepers!
If you like plush mattresses, this is the BEST plush mattress. I'm a side sleeper, therefore plush is a must. I just wish this mattress wasn't as hot as it is. It does trap some heat so I wake up on the warmer side in the middle of the night or early morning.
The perfect mattress
I absolutely love my new mattress!!! I haven’t had a good sleep in years.
Recommends this product
Buy this bed!
Soft and firm at the same time! Love it!
Recommends this product
Soft & Supportive
Excellent mattress. It's soft but offers great support. Very comfortable. Prior to this mattress I'd wake up with back pain. I now sleep more comfortably and I get a good night's rest. Very happy with it.
Recommends this product
Customer review from Serta
Not sure what happened??
first I would like to say that I really liked this mattress I Purchased this mattress on January 29 and it was delivered on January 29, 2022 today is April 26, 2022. And my bed has started to come apart I’m not sure what happened I have always placed a great deal in certain products and also felt like Macy’s was a reputable company but again I’m not sure what happened I found a stray string and this was at the end of it. I will enclose pictures I know that a bed is not supposed to do this and I have never ever have I ever, experienced this happening to me with the mattress really disappointed
Response from Serta Team
Hello Sandra. Thank you for taking the time to leave a review. We would like to apologize for your recent experience and would like to learn more about your specific situation. If you wouldn’t mind, please contact us at 1-888-557-3782. Thank you.