BRAVIA 5 55" Mini LED 4K HDR Google TV (2025)
Product details
Web ID: 22996070Ratings & Reviews
14 customer images
Good TV but only lapse is can't connect Hard Drive
It's a good TV with good technology but the only thing is that I cannot connect my external hard drive with this TV as I have seen that because of some power output this TV doesn't supports external hard disk.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Vaibs67, It's great to hear that you find the Sony BRAVIA 5 to be an excellent TV with good technology, and we sincerely appreciate you taking the time to leave a 4-star review! We also want to address your concern regarding the external hard drive immediately. We apologize for any confusion, but we are happy to confirm that the BRAVIA 5 absolutely supports external hard drives for media playback! It sounds like the issue you encountered may be related to the drive's formatting or its power draw exceeding the USB port's output. For future reference, the BRAVIA 5 officially supports external hard drives that use the following specifications: Supported File Systems: FAT32, exFAT, and NTFS Maximum Drive Size: FAT32: Up to 2TB exFAT and NTFS: Up to 32TB If your current external hard drive is formatted outside of these systems or exceeds the size limits, that would explain the connection issue. For a full breakdown of compatible hard drive requirements and additional troubleshooting steps, you can visit: https://www.sony.com/electronics/support/articles/00148248 We hope this clarifies the situation and helps you get your hard drive connected so you can enjoy all your media! Thanks for choosing Sony! Regards, Dominick
Disappointing TV
Poor picture quality. This TV picture is worse than my 10 year old Samsung smart TV, WHY? The TV connection keep dropping while watching TV programme. Lack of support as Sony tech support are not contactable.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We’re sorry to hear that the picture quality of your K-55XR5 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality. You can configure various settings related to the TV display such as colour and brightness for picture quality by following the steps at this link: https://cutt.ly/Lr3X4X22 Regarding the connection issue, please follow the below steps: 1. Try another connection method and test again. 2. Disconnect all the external devices from the TV. 3. Unplug the TV from the mains and leave it for 1 minute and then plug it back. 4. Update your software following the steps at this link: https://cutt.ly/Ar3X7jgd 5. Perform a factory data reset following the steps at this link: https://cutt.ly/3r3X7GyT And you can also use the following link to help you with the initial setup afterwards: https://cutt.ly/SrcuhqKd For further assistance, please do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK
Why no Freesat?
As a tv, the picture quality and sound are excellent. However the requirement given to the supplier was for a tv for Freesat. This tv does not do Freesat. I have had to buy a box to make Freesat work. Why not include the bit of software ? We are Sony tv household ( we have three) next time Im afraid it wont be.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your K-55XR5, and happy with the picture and sound quality we always aim to deliver! Yet, we are sorry to learn that you're facing difficulties getting Freesat channels. If you're looking for a TV that supports Freesat, you may consider one of the compatible models at this link: https://cutt.ly/dr5bPycF (Copy and paste the link in your browser). However, we appreciate your feedback regarding including Freesat in the next software update; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser). Menna @Sony Support UK
Excellent TV's
My Fourth Sony Bravia, never been disappointed, just retired my 16 year old model, still working well, and the others have now been moved around to different rooms. They're just very good TV;s
Recommends this product
Customer review from sony.com
Best features available
Bought this TV in early October 2025 & extremely happy with its quality.
Recommends this product
Customer review from sony.com
Great picture and sound.
Excellent picture and sound, great TV. Easy to use and navigate.
Recommends this product
Customer review from sony.com
Well, if only it worked
Took an hour or so to have it set up on TV stand. Plugged it in and it powered up. Only problem was the remote and the TV didn't recognize each other so all I had was a $1000 nothing in the room. Called the retailer PC Ricardsxand was transferred four times before getting to speak with someone. No service available today or tomorrow. I asked him to overnight a new remote and he said he'd get back to me. Four hours later I'm still waiting. My suggestion, don't purchase from PC Richard's.
Customer review from sony.com
Response from sony.com
Hello Mr Rob, Thank you for considering Sony products. We sincerely apologize for the frustrating experience you’ve had with setting up your K-55XR50 TV and the issues with the remote and TV recognition. We also apologize for the inconvenience you experienced with the dealer and the delays in getting the support and replacement remote you needed. This is certainly not up to the quality standards we strive for. We appreciate you taking the time to share your feedback. Please rest assured that we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products and service. Best regards, -Fred
Built for PS5 and Streaming
Wonderful picture (but it does take some calibrating). Brilliant for ps5, it basically ticks all the boxes. Fast processor so AndroidTV runs quick. Loses a point because it looks bit cheap compared the older Bravias, no metal rims and the controller is cheapo compared to previous remotes (eg no number pad)
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your K-55XR5, and happy with the quality we always aim to deliver! Yet, we're sorry to learn that you're not satisfied with the design of the TV and the remote control. We appreciate your feedback; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK