CREAMi, Ice Cream Maker, 7 One-Touch Programs - NC301
Product details
Web ID: 12839110Ratings & Reviews
233 customer images
Just OK
I've had this for a few months and really wasn't happy with the waxy feel left in my mouth when eating the ice cream. I followed the recipes that came with the machine, but wasn't all that impressed.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to provide your feedback. We're really unhappy you’re experiencing an aftertaste with our Ninja. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135, so we can help with this. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen
When it works, it's great
I am on my second Creami, I realized with my first one that the blade was scraping on the pint containers so we have been eating bits of plastic along with the ice cream. Ninja did replace it and the 2nd one lasted about six months and I once again see scraping in all of my containers so I am reluctant to use it anymore. IDK that we should be eating bits of plastic. It's frustrating because when it does work I really do like making stuff for my family. And it's not like I overuse it by any means, maybe a couple of times a month I will spin a pint. I follow the directions and have confirmed the blade is on. I'm no engineer but it seems like whatever holds the blade eventually loosens enough that it scrapes the sides and strong enough that it tears at the plastic. Maybe at some point something will change with the machine and I will return to a Creami
Customer review from sharkninja.com
Not as great as it seems
I bought this item in August. It was great for the first week and just continued to go downhill. The machine is very loud and today the blade broke off while mixing a smoothie bowl. Did everything correct. Complete waste of ingredients as metal pieces were inside the bowl after it broke while mixing.
Customer review from sharkninja.com
Response from sharkninja.com
Hello Momto5, Thank you for taking the time to leave a review. We're deeply sadden to hear that the paddle fell of from your unit and left metal pieces in your frozen treat. This definitely isn’t the kind of experience we want you to have. To best assist you, we invite you to reach out to our team via phone at 1-800-365-0135.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen
No way to properly clean
I am a year in with this product and of course beyond the warranty. The piece that comes down to mix then retracts into the machine so there is no way to properly clean it. I stopped using this product after about 6 months because that aspect of it is so disgusting. This is a part that spins dairy and makes ice cream and there is no way to clean it. Keep that in mind. Major design flaw!
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with the design of the mixing mechanism. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen
Caution before you buy
I bought my Creami in 2023, used it less than a handful of times, then tucked it away. I started using it again the last month, mostly daily to have protein ice cream. This last week, the blade started to pop off. I got it to work after the fist time but not after. Understanding my warranty is expired, this machine has less than 50 uses. Like other reviews, Ninja offered me 30% off for a new machine. After seeing multiple reviews that this is a known issue for this machine, why would I spend more money on another knowing there’s a chance it could happen again. If there hadn’t been so many others saying they experienced the same issue, I might have considered sinking more money into a new one… the concept is great but seems the design has issue.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Angie, Thank you for sharing your experience with the Ninja CREAMi. We’re truly sorry to hear about the issue with the blade and understand how frustrating it must be. We appreciate your honesty and the time you took to research other reviews. While we strive to deliver durable, high-performing products, we also take feedback like yours seriously and continuously work to improve our designs. We understand your hesitation about investing in a replacement, and we’re here to help however we can. If you’d like to explore troubleshooting options or discuss alternatives, our Customer Care team is ready to support you. Warm regards, Ninja Kitchen US
Life changing!
Me and my wife love this thing we just got unpacked after moving. We made countless ice creams and smoothies using this machine. It works really well for creating protein ice cream as well. The texture that comes out using these recipes is amazing as well!
Customer review from influenster.com
Protein ice cream
Use this daily to make ice cream. It’s a little pricey, worth waiting for a sale
Recommends this product
Ninja cream
The Ninja Creami is an amazing machine for making custom frozen treats right at home. It easily turns your favorite ingredients into creamy ice cream, gelato, sorbet, or milkshakes with just a few button presses. What makes it stand out is how smooth the texture turns out—even with healthier or dairy-free bases. It’s simple to use, fun to experiment with, and cleanup is quick since most parts are dishwasher-safe. If you love frozen desserts but want to control ingredients and flavors, the Ninja Creami is a must-have kitchen gadget.
Customer review from influenster.com