14" Zenbook Duo UX8406 Touchscreen Laptop Intel Core Ultra 9 Processor 285H 32GB RAM LPDDR5X Intel Arc Graphics 1TB SSD Storage - Inkwell Gray
Product details
Web ID: 22669116Unique and tailored to business.
Very versatile tool. It takes some learning, but it's well-worth the time.
Customer review from https://www.asus.com
Zenbook Major Mouse Issues
I really like the two screens and the design overall is not bad but the mouse goes to crap when the keyboard is separated. Not good, and I have tried every update possible with no improvement, don’t buy!!!
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear DenisK, Thank you for your comment. We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing issues with the touchpad. Most likely, this is a driver or connection issue, and you can fix it by updating the drivers, checking device settings, and running Windows troubleshooters. Updates for this laptop are posted at: https://www.asus.com/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_download?model2Name=UX8406CA. Updating the chipset, System Control Interface, keyboard and touchpad drivers, adjusting settings in the touchpad properties, and ensuring all Windows and BIOS updates are installed can resolve the problem. If these steps were performed to no avail, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
Great computer
The best computer for my needs that I’ve ever owned, and I’ve owned several!
Customer review from https://www.asus.com
Dual Screens!!!
So far, it has been amazing! I'm excited to use the dual screens for virtual meetings.
Customer review from https://www.asus.com
Super cool double screen notebook
I really like this very high quality, yet light weight with double touch screen notebook with a paper thin keyboard, Ultra 9 258H is most powerful CPU available, 32GB DDR5 RAM give super fast processing power I need for my daily research work, price is very affordable, packaging is great, resolution is high enough, if you add a USB-C hub, you can add a lot of possibility in connecting to large monitors, SD card, or other media card, even Ethernet connection, you cannot ask for more, highly recommended!!!
Customer review from https://www.asus.com
Hope you don't need Asus support!
No one in Support can help with a zenbook duo. They don't know it, never seen it, and don't understand the problems that occur. I have a connection issue with the Bluetooth keyboard, and 3 different I spoke to didn't understand the zenbook duo comes with a detachable Bluetooth keyboard, and all three could not help me connect it.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Corey, Thank you for your comment. We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused if you didn't get help with the issue you are experiencing with the detachable Bluetooth keyboard. To resolve this, ensure the keyboard is charged and paired successfully. In Windows, go to Settings > Bluetooth & devices, ensure Bluetooth is on, select Add device, and choose your keyboard from the list. If the issue persists, update your Bluetooth drivers. Furthermore, ensure Windows and drivers for this laptop are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_download?model2Name=UX8406CA. We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
Excellent Laptop
So far,.I love everything about it. It's a wonderful device.
Customer review from https://www.asus.com
Absolute beast
Absolute beast! Productivity laptop on steroids! Lighter than my MacBook.
Customer review from https://www.asus.com