510 DesignBig Bundle Cotton 12-Pc. Bath Towel Set
Product details
Web ID: 10578965Poor quality
Totally disappointed in the quality of the merchandise. The washcloth was very thin and does not look like it will be capable of absorbing water from the body after a shower. I plan to return merchandise ASAP.
Response from Macy's
Dear Customer, thank you for your feedback. We’re sorry to hear that the towels didn’t meet your expectations. We understand how frustrating it can be when an item feels thinner or less absorbent than anticipated, especially for everyday essentials like washcloths. While many customers appreciate this set for its soft cotton feel and value as a 12-piece bundle, we regret that the quality wasn’t what you were expecting. If you decide the item isn’t right for you, you may return it. For further assistance, we kindly recommend contacting Macy's Customer Service directly at 888-822-6229.
Cheap big bundle towels
Cheap very lightweight. Might work best in summer or warm climates
Response from Macy's
Dear Customer,
We appreciate you sharing your honest assessment of the 510 Design Big Bundle Cotton 12-Pc. Bath Towel Set.
We are sorry to hear that the weight of the towels was not what you expected and that they felt "cheap" due to being "very lightweight." We understand that many customers prefer a thicker, more plush feel for their bath linens, and we apologize that these did not provide the substance you were looking for.
However, we appreciate your insight that they "might work best in summer or warm climates." That is a very helpful perspective for other shoppers who may be looking for a quicker-drying, lighter option for high-humidity environments.
We want you to be completely satisfied with the quality of your home essentials, and we regret that these didn't hit the mark for your personal preference.
Towel set
Too thin
Response from Macy's
Dear Customer, thank you for your feedback. We’re sorry to hear the 510 Design Big Bundle Cotton 12-Piece Bath Towel Set did not meet your expectations. While this towel set is designed to offer a full complement of bath linens at a convenient price, we understand your disappointment when the towels feel too thin rather than plush and absorbent. If you decide the item isn’t right for you, you may return it. For further assistance, we kindly recommend contacting Macy's Customer Service directly at 888-822-6229.
Would buy again
Very nice product
Recommends this product
Non receipt
I haven't received this order yet
Response from Macy's
Dear Customer, thank you for bringing this to our attention. We're very sorry to hear you haven’t received your order yet. We kindly recommend contacting Macy's Customer Service directly at 888-822-6229 for support. They can provide you with the most up-to-date information regarding your shipment. We appreciate you bringing this to our attention.
so happy with these
I love these towels they are the perfect size and I absolutely love how they feel on my body. They dry me off so easily after a shower and I am so glad it does not get lint stuck on me!
Customer review from influenster.com
Towels
Poor quality for the price.
Thin Towels
These towels are thin and not very good quality, would not buy again.
Response from Macy's
Dear Customer, thank you for your feedback. We’re sorry to hear the 510 Design Big Bundle Cotton 12‑Pc. Bath Towel Set did not meet your expectations. While this set is designed to offer a full complement of towels at a value price, we understand how disappointing it can be when the towels feel thin and not very good quality, especially if you expected more absorbency and durability. Your comments are valuable, and we’ll share them with our product and quality teams for review as we work to improve overall material performance and customer satisfaction.