510 DesignPorter Washed Pleated 2-Pc. Duvet Cover Set, Twin/Twin XL

Response from JLA Home

We’re sorry to hear the Porter Pleated Duvet Cover Set didn’t match your expectations despite loving the color. While it’s crafted with care to capture the style shown online, lighting and display differences can sometimes affect how fullness and texture appear in photos. The flatness you noticed may be due to either the shell without a duvet insert, or the density of the filling itself. Your feedback is invaluable, and we’ll share your experience with our product and imagery teams to help improve accuracy and consistency in future listings.

Response from JLA Home

We're sorry to hear the bed skirt didn’t meet your expectations. Wrinkles can occur due to tight packaging during transit and storage, especially with lightweight fabrics. To help smooth them out, we recommend lightly steaming the bed skirt or placing it in the dryer on a low heat setting with a damp towel for 10–15 minutes. Your feedback is appreciated and will be shared with our product team as we continue to improve quality.

Response from JLA Home

Dear Marilyn, thank you for reaching out. We apologize for the inconvenience—requesting a review before your order has arrived can certainly be frustrating. For the most accurate and up-to-date information regarding your shipment, we kindly recommend contacting Macy's Customer Service directly at 1-800-289-6229. Their team is available Monday to Sunday, 9 AM to 12 AM ET, and will be happy to assist you with tracking your order.

We appreciate your patience and look forward to your feedback once you receive the item.

Response from JLA Home

Dear Customer, thank you for your feedback. We’re sorry to hear that the color of the duvet cover set did not meet your expectations. Please note that slight variations in color may occur due to lighting effects, screen settings, and photography used in online listings.

We understand how important it is for a product to match your preferences, and we appreciate you giving it a try. Your comments have been noted and will be shared with our team for further review.