65" Class QM7K Series 4K UHD QD-Mini Led Smart Google TV - 65QM7K
Product details
Web ID: 22680183Do Not Buy this TV, Opt for a Roku version.
I bought this TV 4 weeks ago and would not recommend it to anyone. When streaming programs in any streaming app the program will lock up (play back just stops and the image of what you are watching is frozen on the screen. This happens randomly but mostly after fast-forwarding or when pressing the SKIP function. When I hookup my Roku box and stream the exact apps and programs it never locks up, so it is not my internet or network. Prior to this TV I had a TCL Roku tv that never locked up while playing shows or apps. The only way to recover from the lock up is to watch something else for 30 to 40 minutes, sometimes longer or power cycle the TV. Also, randomly when I turn the TV on in morning or from when it has been off for a while. I get a black screen for 30 to 50 seconds and then the Google Tv slowly fades in. One time the Google Tv never faded in and had to power cycle the TV. This TV is the worst and is unwatchable. I would take it back to the store, but I am past my return date. For now, until I can afford to buy a different brand TV I am watching using my Roku box but then I don't get the 4k upscaling that does work very well on this TV but can't use due the constant program lockups. Do not buy this TV.
Customer review from tcl.com
Jen, is the best! Very helpful and kind! She helped me with set up
Customer review from tcl.com
Response from tcl.com
Hi Tomm, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
excelont job setting it up
just bought this week a go just got set up he jid a execelont job helping me to set up this tv thank very much
Recommends this product
Customer review from tcl.com
Response from tcl.com
Hi, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
SAD
I'm disappointed in this product, I had much higher hopes for it when buying. I bought this to replace my 2023 75" QM8 which had a much better clearer and more consistent picture across different content. This TV has a very inconsistent picture depending on content and after updating and making multiple adjustments, still not as clear as the older QM8.
Customer review from tcl.com
Response from tcl.com
Hi PW01, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
reclamação da TV tcl 55p635
tv não atualiza o software e não encontro em lugar nenhum para baixar o sofrer e atualizar via pen drive atendimento horrível da TCL vias canais de atendimento
Customer review from tcl.com
Response from tcl.com
Hi atendimento, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
Where is the detailed user manual? Not in box!
75" version bought this week Memorial Day sales....alll is good so far, but WHERE CAN WE FIND the detailed MANUAL?!! Not visible anywhere I've looked,.
Customer review from tcl.com
Response from tcl.com
Hi Russ1, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
Fantastic... except for streaming sports
I've had this 65 inch QM7K TV for a few weeks and it is a beautiful TV.... Unless your streaming live sports. then its not so beautiful. It really is a great TV i think most people would love but for some reason Baseballs and golf balls (haven't had any live football yet) leaves a trail as the balls are traveling. For reference my Sony A90L TV did not have this issue. I fear this may be a processor issue. Hopefully I'm wrong and an update can fix it. I will update to 5 stars if this is correctable via update!!
Recommends this product
Customer review from tcl.com
Response from tcl.com
Hi DavidL, Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
Outstanding Picture and Sound!
Beautiful picture and the sound is incredible. The subwoofers really make a difference. I'm looking forward to further updates to address some small issues. Overall a Beautiful television.
Recommends this product
Customer review from tcl.com
Response from tcl.com
Hi Robert72, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support