83" Class B5 Series OLED AI Dolby Vision & Atmos 4K Smart TV
Product details
Web ID: 24402575Ratings & Reviews
65 customer images
Great TV, Auracast does not work unfortunately
This is a review for the LG OLED83B5 series TV. This television has a wonderful picture and when paired up with an external speaker or sound bar, leads to an exceptional entertainment experience. My wife loves the tv. I however, do have some complaints involving the new Auracast broadcast, as to which I’m hoping will be resolved in a future software update. For those of us who have hearing aids, Auracast will transmit the tv audio directly to your hearing aids phone app using Bluetooth technology. Unfortunately on this tv, after pairing the Auracast broadcast to my Jabra hearing aids app (EnhancePro), the tv remote functionality seized up, leaving on/off as the only button that worked. I tried turning it off & on, unplugging it, I even did a factory reset, but when I tried connecting to the Auracast broadcast, the tv froze up. There were some trial periods when the tv worked briefly but seized up again after stopping a video. I’m guessing that it’s a Bluetooth bug that hopefully can be resolved with a software fix. Another issue with Auracast on this tv is that there is no USER audio modulation adjustment. The audio transmission output is too high for my comfort level….I had to turn my hearing aid app’s adjustment all the way down and it still felt too loud for my comfort! Why is there NO user manual for this particular model on the LG website? You can download the quick setup guide and safety guide but no full user manual!
Customer review from lg.com
Response from lg.com
Hello. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the LG OLED83B5 series TV, highlighting the excellent picture quality and entertainment experience, as well as the issues you’ve encountered with Auracast functionality, Bluetooth pairing with hearing aids, audio modulation adjustment, and the absence of a full user manual on the LG website. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this Auracast connectivity and documentation issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV support and manuals: https://www.lg.com/us/experience-tvs/smart-tv/connect. ^James
Awesome
This is an awesome TV every bit of it. Earlier i was in doubt whether to go for C5 or B5. No doubt C5 is a more advanced version but LG have done a great jon on making B5 as well. A lot of power punched into it and I am loving every bit of my B5 83 inch.
Customer review from lg.com/uk
New TV old software
Now that the TV is working it’s great. But it took me 4 hours to get non free to air services to be viewable. E.g. Watching Kayo golf - I couldn’t even see the ball. It was massively pixilated and distorted. I was so frustrated. The next day I was set to call LG and have them collect it when I thought - the only thing I have not tried is updating the TV software. That did the trick. But surely LG could either send a tv with current software or program the thing to download it automatically. It made me dread the thought of buying any other new piece of tech.
Recommends this product
Customer review from lg.com
New TV absolutely great product at a great price.
Awesome TV, looks awesome on my wall. Would highly recommend.
Customer review from lg.com/uk
Great Purchase
Really great TV, easy to install and picture quality is fantastic
Customer review from lg.com/uk
Unreal
I just love the tv so much I’m really glad I can test it. The sound and the pictures quality it’s just so unique and unreal it’s just feels like you’re in the tv as you watching it.
Customer review from influenster.com
Lg
This is a great tv I use all LG tvs and they’ve never failed to disappoint me! Comes with remote control which is simple to use! Sounds great and picture quality is fabulous! It’s easy to set up too highly recommend
Customer review from influenster.com
Nice picture, but not for me
The display quality was genuinely impressive, deep blacks, sharp detail, and rich colours, especially with 4K content. But I found the software slow and clunky, and the interface wasn’t as intuitive as I expected. For the price, I hoped for a smoother, more user-friendly experience. It didn’t feel like an upgrade, so I ended up returning it.
Customer review from influenster.com
Response from influenster.com
Thank you for your recently submitted review and we are sorry to hear of the issues you have reported with your product. We can see from your review that you are experiencing some quality issues or some areas that you are not happy with on the product. We feel that a dialogue with one of our customer service team would be beneficial as it is quite possible some of the issues you are reporting could be addressed in a dialogue with them. There are many settings and complex features on our product which can be adjusted in order to get the best out of your LG product. We would recommend to get in touch with them on 0344 847 5454 to discuss your case, alternatively you can contact them via email or webchat via our website at https://www.lg.com/uk/support Regards