Product details
Web ID: 1019323842 reviewssorted by Newest
This review is from Sealy Cool Touch 100% Cotton Cover Firm Density Pillow, Standard/Queenthe pillow
excellen
Recommends this product
This review is from Sealy Cool Touch 100% Cotton Cover Firm Density Pillow, KingFlattened right away
The coolness was nice but it went flat very quickly. Until it did that I loved it. But now its so flat and uncomfortable.
Response from Macy's
Hi Dstearns, we’re sorry to hear about your experience with the SealyCool Touch 100 Cotton Cover Firm Density Pillow and apologize for the inconvenience. We understand how disappointing it is when a pillow loses its support so quickly and no longer feels comfortable, especially after a good initial experience.
If you would like a return or replacement*, please bring or send the pillow back to Macy’s, or email our customer service team at Clientservice@americantextile.com or call 1‑844‑532‑7051. Our team would be happy to assist you and help with next steps.
Thank you for sharing your feedback—we truly appreciate it.
This review is from Sealy Cool Touch 100% Cotton Cover Firm Density Pillow, Standard/QueenGreat pillows and price is great.
Great pillows cool all night soft but fluffy. Highly recommended.
Recommends this product
This review is from Sealy Cool Touch 100% Cotton Cover Firm Density Pillow, Standard/QueenAfter 4 mo in the trash
Horrible! They ball up an it’s been 4 months so I dare not return them so I just walked out and placed them in the dumpster. Never again!
Response from Macy's
Hello, we are sorry to hear this pillow did not hold up as it should. If you would like a return or replacement, please bring or send the pillow(s) back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051).
This review is from Sealy Cool Touch 100% Cotton Cover Firm Density Pillow, KingDon't waste your money!!
Huge waste. I have cooling pillows from awalmart that are nicer than these, cool better and COST HALF THE PRICE. This was one of my worst purchases of 2025. The pillows are like crinkle paper - they are crunchy when squeezed. Wish I could get a refund. They have no support - flattens like a pancake, almost like a rock when you sleep on them. Go to awalmart!!!!
Response from Macy's
Hello, we are sorry to hear this pillow did not hold up as it should. If you would like a return or replacement, please bring or send the pillow(s) back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051).
This review is from Sealy Cool Touch 100% Cotton Cover Firm Density Pillow, Kingwaste of money
this pillow was not cooling at all. It lost the shape quickly and I really wanted to send this pillow back after the first week
Response from Macy's
Hello, we are sorry to hear about your experience with this pillow. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
This review is from Sealy Cool Touch 100% Cotton Cover Firm Density Pillow, Standard/QueenWaste of money
Constantly having to flip pillow due to heat, very disappointed- no cooling properties whatsoever, i would NOT recommend these, nor would I ecer buy them again, waste of money
Response from Macy's
Hello, we are sorry to hear you did not experience a cooling effect from this pillow. If you would like a return or replacement, please bring or send the pillow back to Macy's or e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Horrible packaging
Box arrived damaged with oil or some kind of greasy stains all over it. No additional protective filling paper or plastic was included to protect the merchandise. Box was much larger than the contents. Perhaps that was why the box arrived in such poor condition.
Response from Macy's
Hi, we are sorry to hear about your delivery experience and apologize for the inconvenience. For further assistance, please e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you.